Rowena Velasquez
Calgary,AB
Summary
Enthusiastic individual with a background getting patients ready for examinations and procedures. Bilingual Clinical Assistant with 4 years of communicating care plans, answering phone calls and scheduling patient appointments. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Clinical Assistant/Medical Receptionist
Lasik Md
11.2021 - Current
- Organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Followed comprehensive clinical protocols to safeguard patient safety.
Pass Control Officer
Corps of Commissionaires Southern Alberta
05.2019 - 12.2023
- Process RAIC ( Restricted Area Identity Card for all Airport Employees from new application to renewal, change of Employees to add more employees . Coordinate to Transport Canada for Clearance and background check for all Calgary Airport employees .
- Reviewed internal controls documentation, evaluating adequacy and suggesting improvements where necessary.
- Established effective monitoring practices, identifying areas of non-compliance or potential risk exposure.
- Oversaw implementation of new policies, ensuring seamless integration into existing workflows.
- Streamlined reporting procedures for better efficiency and communication between departments.
- Collaborated with cross-functional teams to address complex control issues, resulting in enhanced operational effectiveness.
- Enhanced regulatory compliance by conducting thorough investigations and implementing corrective actions.
Medical Office Assistant
Achilles Foot Clinic
06.2020 - 07.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff. Managed approximately 30 incoming calls, emails and faxes per day from patients and co management clinic .
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information.
Sales Associate
Calgary Duty Free
03.2018 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Office Administrative Assistant
MollyMaid Cleaning Company
06.2014 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Medical Office Assistant /Unit Unit Clerk Course -
ABM College
Calgary, AB 05.2018 - 02.2019
Bachelor of Science - Major in Commerce And Management
Centro Escolar University
Philippines03.1994
Skills
- Booking Appointment and Scheduling Patient Care Coordination
- Medical Terminology Document filing ,Well trained telephone Etiquette
- Electronic Health Records Adaptability in Healthcare Settings
- Diagnostic Testing Assistance ,Procedure preparations
- Clinical Procedure Knowledge
- Outstanding Verbal and Written communication
- Medical Equipment Operation (Auto Refractor , Orbscan , Fundus Machine , Topolyzer, Epi Oct and Retinal , Zywaves and Lenstar )
- Knowledgeable in Meyetro Software Trained in Acuro , Wolf EMR , Med Access and Sunrise Clinical Manager
- Medication Administration Support
- HIPAA Compliance/ Maintaining Confidentiality
- Medical Records Management
- CPR and First Aid Certified
- Payment Collection
- Indirect Patient Care
- Medical billing and coding
- Insurance Claims
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Clinical Assistant/Medical Receptionist
Lasik Md
11.2021 - Current
Medical Office Assistant
Achilles Foot Clinic
06.2020 - 07.2021
Pass Control Officer
Corps of Commissionaires Southern Alberta
05.2019 - 12.2023
Medical Office Assistant /Unit Unit Clerk Course -
ABM College
05.2018 - 02.2019
Sales Associate
Calgary Duty Free
03.2018 - 04.2019
Office Administrative Assistant
MollyMaid Cleaning Company
06.2014 - 06.2018
Bachelor of Science - Major in Commerce And Management
Centro Escolar University
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