ROWENA SHANNON
Prince George,BC
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HR/HOTEL MANAGER
45006 YUKON INC. O/A Andrea's Hotel
Watson Lake, Yukon
05.2011 - 08.2024
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Resolved conflicts between staff members or guests when necessary.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Ensured compliance with safety regulations in accordance with local laws.
- Negotiated contracts with vendors for services such as food supply or maintenance services.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Maintained high standards of quality control, hygiene, health and safety.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Developed and implemented hotel policies and procedures.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Handled guest complaints professionally and efficiently.
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Oversaw reservations received from direct calls and provided room availability information.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Input and confirmed reservations for guests.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Verified customer credit to establish payment method for accommodations.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Analyzed financial reports, identifying trends and developing strategies for revenue enhancement.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
- Negotiated rates with corporate entities related to extended stay contracts.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.
- Administered new hire paperwork and maintained employee files.
- Developed and enforced operational policies and procedures to improve overall efficiency.
- Managed budgeting and financial planning, including cost control measures to maximize profitability.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Managed room allocations and bookings, optimizing occupancy and revenue.
- Organized staff schedules, balancing workload and operational needs.
- Ensured compliance with all local, state, and federal laws and regulations.
- Implemented and monitored marketing and promotional strategies to increase occupancy rates.
Pharmacy Assistant
Walmart Pharmacy
Grande Prairie, Alberta
04.2010 - 04.2011
- Verified accuracy of medication orders and entered data into pharmacy system.
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Organized and maintained patient profiles in the computer system.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Prepared labels for prescriptions and dispensed medications to patients.
- Completed daily paperwork associated with filling prescriptions accurately.
- Greeted customers upon arrival at the pharmacy counter.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Resolved customer complaints promptly in a professional manner.
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Managed inventory levels of medications and supplies.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Opened incoming supplies and stocked in correct locations.
- Restocked shelves and prepared expired drugs for return.
- Performed filing, copying, faxing and other clerical tasks.
- Prepared medication labels with item name and quantity.
- Helped pharmacy staff prepare medications and fill orders.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Greeted customers to determine wants or needs.
- Responded to customer issues to provide immediate resolution and improve retention.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Education
Bachelor of Arts - Mechanical Engineering
Pablo Borbon Memorial Institute of Technology
Philippines03-1995
Some College (No Degree) - Health Care Aide
Stratford Career Institute
Stratford, ONSome College (No Degree) - Pharmacy Assistant
Stratford Career Institute
Stratford, ONSome College (No Degree) - Bookkeeping
Stratford Career Institute
Skills
- Staff Training
- Marketing expertise
- Account Administration
- Staff Training and Development
- Hospitality
- Guest experiences
- Reporting
- Telephone Etiquette
- Staff Supervision
- Employee Scheduling
- Sales
- Revenue Generation
- Cash Handling
- Staff Scheduling
Languages
English
Professional
Tagalog
Full Professional
Affiliations
- Playing volleyball
- Outdoor events
Certification
- First Aide Course
- Food Safety
- WHIMIS
References
References available upon request.
Timeline
HR/HOTEL MANAGER
45006 YUKON INC. O/A Andrea's Hotel
05.2011 - 08.2024
Pharmacy Assistant
Walmart Pharmacy
04.2010 - 04.2011
Bachelor of Arts - Mechanical Engineering
Pablo Borbon Memorial Institute of Technology
Some College (No Degree) - Health Care Aide
Stratford Career Institute
Some College (No Degree) - Pharmacy Assistant
Stratford Career Institute
Some College (No Degree) - Bookkeeping
Stratford Career Institute
- First Aide Course
- Food Safety
- WHIMIS
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