Rowena Mae Velasco-Biala
Rohnert Park
Summary
Dynamic and personable professional with over 10 years of experience in the customer service industry, dedicated to providing exceptional support to coworkers and customers. Proven ability to thrive in high-pressure environments, effectively diffusing challenging situations while maintaining a positive atmosphere. Strong organizational and multitasking skills developed in fast-paced hospitality settings, consistently upholding high standards of hygiene and efficiency. Eager to leverage transferable skills in a team-oriented environment that values reliability and attention to detail, with aspirations for career advancement in the coming years.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Orangetheory Fitness
08.2024 - Current
- Assisted with customer inquiries, providing tailored fitness solutions to enhance member satisfaction.
- Developed strong relationships with clients, fostering loyalty and retention through personalized communication strategies.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Maintained cleanliness in various facilities, enhancing overall hygiene standards.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Associate
In-N-Out Burger
10.2023 - 08.2024
- Monitored inventory levels and communicated needs to management for timely restocking.
- Operated point-of-sale systems efficiently, ensuring accurate order processing.
- Maintained cleanliness and organization of work area to meet health standards.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Direct Support Professional
Becoming Independent
06.2022 - 07.2024
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Maintained clean, safe, and well-organized patient environment.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Education
High School Diploma -
Angelo Rodriguez High School
Fairfield, CA01.2016
Skills
- Customer relations
- Efficient cleaning techniques
- Consistently dependable
- Dedicated professional
- Team management for events
- Cash handling
- Relationship building
- Sales expertise
- Teamwork
Languages
Tagalog
Native or Bilingual
Timeline
Sales Assistant
Orangetheory Fitness
08.2024 - Current
Associate
In-N-Out Burger
10.2023 - 08.2024
Direct Support Professional
Becoming Independent
06.2022 - 07.2024
High School Diploma -
Angelo Rodriguez High School