Summary
Overview
Work History
Education
Skills
Timeline
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Rowena Illustrisimo Lalu

Rowena Illustrisimo Lalu

115 Dowling Avenue Unit 704,Philippines

Summary

Self-directed Branch Manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Overview

19
19
years of professional experience

Work History

Branch Head - OVERALL SALES AND OPERATIONS

CHINA BANKING CORPORATION
08.2022 - 06.2023
  • Responsible for managing resources and staff, developing and attaining sales goals, delivering customer service and acquiring new customers
  • Managed and supervised Branch Operations Head, Branch Operations Assistant, Branch Cashiers, New Accounts and Teller.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Engaged employees in business processes with positive motivational techniques.
  • Resolved various issues impacting sales management and business operations.

Branch Manager - OPERATIONS

UNIONBANK OF THE PHILIPPINES
01.2018 - 07.2022
  • Responsible for managing the day-to-day supervision of branch operations and service delivery, including proper observance of code of conduct.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.

Sales and Service Officer

UNIONBANK OF THE PHILIPPINES
01.2015 - 01.2018


  • Primarily responsible for the administration of the Branch Delivery System
  • For sales fulfillment, ensures retention of accounts and solicit additional business from existing and walk-in clients.
  • Promoted company brand and unique offerings through personalized customer service.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions..

Sales and Service Assistant

UNIONBANK OF THE PHILIPPINES
01.2007 - 01.2014
  • Responsible for deposit account servicing (deposits, withdrawals, encashments, checkbook reorder and inquiries. Other platform functions, processing of payments, receipts and other monetary transactions among others.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Administrative Associate

INTERNATIONAL EXCHANGE BANK
02.2004 - 01.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Education

Bachelor of Science - Computer Science

Trinity University of Asia (formerly Trinity College of QC)
E. RODRIGUEZ SR CATHEDRAL HEIGHTS QUEZON CITY PHIL
03.2003

Skills

  • Excellent communication skills
  • Highly customer service oriented
  • Highly receptive on new ideas and a fast learner
  • Excellent Time Management Skills
  • Operations Management
  • Banking
  • Strong Interpersonal Skills
  • Attention to Detail

Timeline

Branch Head - OVERALL SALES AND OPERATIONS

CHINA BANKING CORPORATION
08.2022 - 06.2023

Branch Manager - OPERATIONS

UNIONBANK OF THE PHILIPPINES
01.2018 - 07.2022

Sales and Service Officer

UNIONBANK OF THE PHILIPPINES
01.2015 - 01.2018

Sales and Service Assistant

UNIONBANK OF THE PHILIPPINES
01.2007 - 01.2014

Administrative Associate

INTERNATIONAL EXCHANGE BANK
02.2004 - 01.2007

Bachelor of Science - Computer Science

Trinity University of Asia (formerly Trinity College of QC)

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Rowena Illustrisimo Lalu