Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rowena Corre

Edmonton,AB

Summary

Dynamic leader with a proven track record at Sgro Foods Inc. A/o Timhortons, enhancing customer loyalty and operational efficiency. Excelled in labor management and fostering team unity, significantly improving service quality. Skilled in conflict resolution and operational management, adept at driving sales growth and employee retention. Highly proactive manager with 10 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Restaurant Manager

Sgro Foods Inc. A/o Timhortons
03.2023 - Current
  • Coordinated special events and private parties, providing exceptional experiences for guests.
  • Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
  • Established strong rapport with local community organizations through participation in events and promotions.
  • Managed daily operations, ensuring smooth workflow and top-quality customer service.

Medical Office Assistant

PrimeMD Family Health Clinic
09.2022 - 03.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

Medical Office Assistant (Volunteer)

PrimeMD Family Health Clinic
07.2022 - 09.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.

Assistant Manager

Sgro Foods Inc A/o Timhortons
05.2014 - 10.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Diploma - Medical Office Assistant

Capstone College
Calgary
07.2023

Diploma - Healthcare Management And Leadership

Alison College
Calgary,AB
07.2022

Skills

  • Labor Management
  • Cost Control
  • Employee Retention
  • Scheduling Coordination
  • Sales Growth
  • Hiring Decisions
  • Customer loyalty
  • Kitchen equipment operation and maintenance
  • Customer Engagement
  • Inventory control and record keeping
  • Operations Management
  • Supervisory skills
  • Team Management
  • Food Service Background
  • Complaint resolution
  • Recruitment
  • Staff Management
  • Staff Scheduling
  • Trained in performance and wage reviews
  • Pre-shift walk-through
  • Safe Food Handling
  • Excellent Communication

Languages

English
Full Professional

Certification

2024 Operations Management Advanced Program


Privacy Awareness in Healthcare Training (Alberta)

Timeline

Senior Restaurant Manager

Sgro Foods Inc. A/o Timhortons
03.2023 - Current

Medical Office Assistant

PrimeMD Family Health Clinic
09.2022 - 03.2023

Medical Office Assistant (Volunteer)

PrimeMD Family Health Clinic
07.2022 - 09.2022

Assistant Manager

Sgro Foods Inc A/o Timhortons
05.2014 - 10.2019

Diploma - Medical Office Assistant

Capstone College

Diploma - Healthcare Management And Leadership

Alison College

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Rowena Corre