Rowelyn Fuentes
Red Lake,Canada
Summary
Qualified and Motivated customer service specialist with over 15 years experience in a fast-paced, team-based environment. Personable and professional under pressure.
Professional in healthcare support with experience in dietary services. Expertise in meal preparation, food safety, and nutrition. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in communication, organization, and customer service. I would to gain more experience as well as to apply my knowledge and increase my skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dietary Aide
Red Lake Margaret Cochenour Memorial Hospital
04.2021 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
Assistant Manager
RDRL Inc. O/A Tim Hortons
11.2020 - Current
- Develop and implement back-of-house policies and procedures, which includes the management and processing trucks and merchandise to the sales floor
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Trained staff on operating procedures and company services
- Responsible to ensure standards are met for customer service, quality, safety, and sanitation
- Met all Customer call guidelines including service levels, handle time and productivity
- Solved unresolved customer issues, Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Responsible for giving fast smooth friendly, and efficient service
- Monitor Drive-thru to meet the standard target time
- Courteous at all times
Food Service Supervisor
RDRL Inc. O/A Tim Hortons
10.2017 - 11.2020
- Consistently provided friendly guest service, pleasantly interacted with customers
- Responsible to Train staff in job duties, Sanitation and safety procedures
- Responsible to Insure that food and service meet quality control standards
- Monitor Drive-thru standard time with hustle movement
- Attentive to customers needs with fast and friendly service
- Reason: Promoted
Assistant Supervisor Crew Leader
Jollibee foods Corporation
08.2008 - 04.2007
- Responsible for Master Fund Custodian
- Responsible for Jolly Kids Party hosting
- Responsible for initial and follow up Certification of staff
- Responsible for Conducting crew Orientation
- Responsible for fast and smooth friendly, and efficient service
- Responsible for Providing good quality food to serve
- Responsible to Monitor Drive-thru with hustle movement
Education
Bachelor of Science - Marketing Management
Arellano University
Pasay City, Manila, Philippines01.2015
Secondary -
Talaonga National High School
Sta.Magdalena, Sorsogon, Philippines01.2006
Elementary -
San Antonio Elementary School
San Antonio Bulusan, Sorsogon, Philippines01.2002
Skills
- Team Leadership
- Interpersonal Skills
- Teamwork
- Time Management
- Task Organization
- Cash Management
- Upselling
- Customer Service
- Effective Communication
Interestsandspecialskills
- I like interacting with different people from different places and providing them with my best.
- I am very passionate about learning new things.
- Capable in handling subordinates and a good team leader too.
- Open minded and willing to interact with others.
- Excellence through teamwork value.
- Managing time and organizing tasks.
- Proficient in cash management.
- Skilled upseller.
- Service Oriented.
- Friendly and helpful.
- Healthcare
References
- Penny Mercer, Food and Nutrition Supervisor, Red Lake Hospital, (807) 728-3820
- Ronald Parks, Tim Hortons Owner, (807) 728-1274
- Maritess Pardy, Restaurant Manager, Tim Hortons, (807) 728-0731
- Christian Estorgio, Restaurant Manager, Jollibee Foods Corp., (63936) 957-1806
Training
- Jollibee Plaza, 02/20/08, Ortigas Ave, Philippines, Fundamentals of Trade Union
- Jollibee Plaza, 05/20/11, Ortigas Ave., Philippines, Advanced Leadership
- Jollibee Plaza, 02/23/13, Ortigas Ave., Philippines, KJFC Basic Trade Union
- Jollibee, 09/12/13, 09/13/13, Pasig City, Philippines, Capability Building
- Nonviolent Crisis Intervention: Initial- Blended Training Class (CPI)
Personal Information
- Place of Birth: San Antonio Bulusan
- Place of Birth: Sorsogon
- Date of Birth: 02/09/90
- Nationality: Canadian/Filipino
- Marital Status: Single
Languages
English
Certification
Safe food handler training cerrtificate
Timeline
Dietary Aide
Red Lake Margaret Cochenour Memorial Hospital
04.2021 - Current
Assistant Manager
RDRL Inc. O/A Tim Hortons
11.2020 - Current
Food Service Supervisor
RDRL Inc. O/A Tim Hortons
10.2017 - 11.2020
Assistant Supervisor Crew Leader
Jollibee foods Corporation
08.2008 - 04.2007
Safe food handler training cerrtificate
Bachelor of Science - Marketing Management
Arellano University
Secondary -
Talaonga National High School
Elementary -
San Antonio Elementary School
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