Rowana Duguay
North Bay,ON
Summary
Accomplished in enhancing operational efficiency and data accuracy at the Ministry of Public and Business Service Delivery, I excel in Microsoft Office and effective team collaboration. Demonstrated success in reducing error rates and improving customer satisfaction through analytical thinking and organizational skills. Adept at problem-solving and maintaining high standards to achieve optimal results. Proven track record in workflow management, achieving significant performance targets. Skilled in data entry, documentation, and compliance.
Experienced with managing and processing large volumes of data with high accuracy. Utilizes strong analytical and problem-solving skills to improve processes and achieve efficient workflow. Knowledge of customer service principles, consistently ensuring client satisfaction and operational excellence.
Overview
23
23
years of professional experience
Work History
FINANCIAL PROCESSING REPRESENTATIVE
MINISTRY OF PUBLIC AND BUSINESS SERVICE DELIVERY
11.2017 - Current
- Improved data accuracy for client records through meticulous attention to detail and thorough verification processes.
- Collaborated with team members to achieve departmental goals and maintain a strong commitment to quality service delivery.
- Enhanced customer satisfaction by providing timely, professional, and accurate responses to inquiries related to processing tasks.
- Reduced error rates in application processing by conducting comprehensive reviews and identifying areas for improvement.
- Contributed to the achievement of performance targets by staying focused on prioritized tasks and maintaining high productivity levels.
- Resolved complex issues through effective problem-solving skills, ensuring minimal delays or disruptions in the processing pipeline.
- Delivered reliable results under tight deadlines while maintaining strict adherence to quality control measures throughout each stage of the process flow.
- Managed high volumes of applications with exceptional organizational skills, ensuring timely completion of assigned tasks.
- Achieved faster resolution times for client inquiries by working closely with colleagues and collaborating on potential solutions.
- Provided training and mentorship to new hires, sharing best practices and fostering a supportive work environment.
- Assisted in developing internal guidelines for improved consistency in processing procedures across departments.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
Pharmacy Technician
MINISTRY OF SOLICITOR GENERAL
06.2002 - 11.2017
- Prepared and pre-package and labeled medication orders, including oral, and topical prescriptions, to meet patient needs.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Identify and discuss discrepancies in products that were supplied- report to managers
- Utilized pharmacy management software to maintain up-to-date patient records
- work closely with staff nurses, doctors, dentist and Psychiatrist
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions with correct item and quantity. , and prepared
- prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Utilized pharmacy management software to process prescriptions efficiently.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications.
- Developed and implemented improvements to pharmacy organization system.
- Ordering and maintaining of Immunization medication from Public Health
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- maintained PCard purchases and reconciled with the invoices,
- forecast budget and usage
- knowledge of OPS Fiscal Cycle
- Conducted regular audits of controlled substance inventories to ensure adherence to strict regulatory requirements
- Managed budgets effectively by tracking expenses closely, identifying cost-saving measures, and allocating resources efficiently
Education
Diploma - Pharmaceutical Technician
Ontario Business College
Barrie, ON06-1995
High School Diploma -
Ecole G. Theberge
Temiscaming, QC06-1986
Skills
- Microsoft Office Proficiency
- Proficient Typing Speed
- Computer proficiency
- Effective Team Collaboration
- Client Support
- Organizational skills, Attention to detail and Problem -solving
- Confidentiality understanding
- Database entry and Data entry
- Analytical thinking
- Workflow management
- Billing procedures
- Accounts payable and receivable
Timeline
FINANCIAL PROCESSING REPRESENTATIVE
MINISTRY OF PUBLIC AND BUSINESS SERVICE DELIVERY
11.2017 - Current
Pharmacy Technician
MINISTRY OF SOLICITOR GENERAL
06.2002 - 11.2017
Diploma - Pharmaceutical Technician
Ontario Business College
High School Diploma -
Ecole G. Theberge
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