Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rowan Walter

Edmonton,AB

Summary

Hard-working and passionate Program Officer with years of administrative experience in the public service. Avid learner and flexible team player ready to contribute to the success of the team.

Overview

5
5
years of professional experience

Work History

Program Officer

Immigration, Refugees And Citizenship Canada
05.2023 - 11.2023
  • Reviewed, oversaw and managed client applications in Global Case Management System to ensure accuracy.
  • Consistently applied and interpreted government policies to determine client eligibility within the Resettlement Assistance Program.
  • Processed adjustments to the client's application according to government policy as a result of lifestyle changes.
  • Collaborated and worked alongside both internal and external stakeholders to ensure a smooth implementation of the Resettlement Assistance Program.
  • Provided guidance and support to team members, fostering a collaborative work environment.
  • Maintained detailed documentation on all aspects of the Resettlement Assistance Program, creating an accessible knowledge base for future reference.
  • Collected, arranged, and inputted information into multiple database systems.
  • Completed regular taskings that detailed findings and recommendations on the implementation of the Resettlement Assistance Program in Edmonton.

Administrative Assistant

Immigration, Refugees And Citizenship Canada
07.2020 - 04.2023
  • Regularly updated, maintained and created spreadsheets to track and analyze client information.
  • Actively monitored and maintained an organized shared inbox and immediately actioned incoming emails.
  • Drafted and reviewed necessary documentation for clients under the guidance of Program Officers.
  • Created regular reports that analyzed client destinations, client arrivals and the status of contribution agreements.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Assisted with the development and implementation of new and streamlined administrative procedures.
  • Mentored, trained and guided fellow coworkers on specific and general tasks and duties.

Service Deli Clerk

Safeway
06.2018 - 04.2020
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity.
  • Provided exemplary customer service to customers and suggested special products to customers.

Education

Bachelor of Arts - History

University of Alberta
Edmonton, AB
06.2023

High School Diploma -

Ross Sheppard High School
Edmonton, AB
06.2018

Skills

  • Competency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint, etc)
  • Competency with Google Workplace (Gmail, Drive, Sheets, Slides, etc)
  • Policy Analysis
  • Decision-making
  • Data Analysis
  • Time Management
  • Strong Written and Verbal Communication Skills
  • Problem solving
  • Critical Thinking
  • Organization
  • Teamwork
  • French Language Proficiency

Timeline

Program Officer

Immigration, Refugees And Citizenship Canada
05.2023 - 11.2023

Administrative Assistant

Immigration, Refugees And Citizenship Canada
07.2020 - 04.2023

Service Deli Clerk

Safeway
06.2018 - 04.2020

Bachelor of Arts - History

University of Alberta

High School Diploma -

Ross Sheppard High School
Rowan Walter