Hard-working and passionate Program Officer with years of administrative experience in the public service. Avid learner and flexible team player ready to contribute to the success of the team.
Overview
5
5
years of professional experience
Work History
Program Officer
Immigration, Refugees And Citizenship Canada
05.2023 - 11.2023
Reviewed, oversaw and managed client applications in Global Case Management System to ensure accuracy.
Consistently applied and interpreted government policies to determine client eligibility within the Resettlement Assistance Program.
Processed adjustments to the client's application according to government policy as a result of lifestyle changes.
Collaborated and worked alongside both internal and external stakeholders to ensure a smooth implementation of the Resettlement Assistance Program.
Provided guidance and support to team members, fostering a collaborative work environment.
Maintained detailed documentation on all aspects of the Resettlement Assistance Program, creating an accessible knowledge base for future reference.
Collected, arranged, and inputted information into multiple database systems.
Completed regular taskings that detailed findings and recommendations on the implementation of the Resettlement Assistance Program in Edmonton.
Administrative Assistant
Immigration, Refugees And Citizenship Canada
07.2020 - 04.2023
Regularly updated, maintained and created spreadsheets to track and analyze client information.
Actively monitored and maintained an organized shared inbox and immediately actioned incoming emails.
Drafted and reviewed necessary documentation for clients under the guidance of Program Officers.
Created regular reports that analyzed client destinations, client arrivals and the status of contribution agreements.
Maintained confidentiality of sensitive information by adhering to strict privacy policies.
Assisted with the development and implementation of new and streamlined administrative procedures.
Mentored, trained and guided fellow coworkers on specific and general tasks and duties.
Service Deli Clerk
Safeway
06.2018 - 04.2020
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Maintained clean, trash-free workspaces to maximize productivity.
Provided exemplary customer service to customers and suggested special products to customers.
Education
Bachelor of Arts - History
University of Alberta
Edmonton, AB
06.2023
High School Diploma -
Ross Sheppard High School
Edmonton, AB
06.2018
Skills
Competency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint, etc)
Competency with Google Workplace (Gmail, Drive, Sheets, Slides, etc)
Access Control and Reception duties at Immigration, Refugees and Citizenship Canada (IRCC), Immigration and Refugee Board of Canada with CommissionairesAccess Control and Reception duties at Immigration, Refugees and Citizenship Canada (IRCC), Immigration and Refugee Board of Canada with Commissionaires
Case Processing Agent at Immigration, Refugees and Citizenship Canada (Government of Canada)Case Processing Agent at Immigration, Refugees and Citizenship Canada (Government of Canada)
Operations Manager at Government of Canada, Immigration Refugees and Citizenship CanadaOperations Manager at Government of Canada, Immigration Refugees and Citizenship Canada