Rowan Nelson
Calgary
Summary
Dynamic and results-driven professional with a proven track record at Vanderhoof Home Hardware, excelling in customer service and conflict resolution. Skilled in shipping and receiving, with a strong focus on safety procedures and critical thinking. Committed to enhancing customer satisfaction and operational efficiency through effective communication and teamwork.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Vanderhoof Home Hardware
09.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shipping and Receiving Clerk
P&H Supplies
01.2022 - 05.2022
- Receive incoming shipments, compare contents against associated records and transmit to proper department.
- Operate equipment such as forklifts
- Inspect merchandise
Gas Station Clerk
FOUR RIVERS CO-OP
10.2019 - 01.2022
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Experienced with opening & closing shifts
FRE-FLYT INDUSTRIES
Data Entry Operator
04.2015 - 01.2017
- Inventory Counter
- Fre-Flyt Industries Data Entry Transferring data from from old
operating system into a new ERP - P&H Supplies Inventory Counter On my own and with a team
counting inventory in the parts department
Education
Bachelor of Arts - 3d Modeling & Animation
VCAD
Calgary, AB04-2025
High School Diploma -
Nechako Valley Secondary School
Vanderhoof, BC06-2020
Skills
● Critical Thinking
● Safety Procedures
● Shipping and Receiving
● Class 7 License
Timeline
Customer Service Representative
Vanderhoof Home Hardware
09.2022 - 04.2023
Shipping and Receiving Clerk
P&H Supplies
01.2022 - 05.2022
Gas Station Clerk
FOUR RIVERS CO-OP
10.2019 - 01.2022
FRE-FLYT INDUSTRIES
Data Entry Operator
04.2015 - 01.2017
Bachelor of Arts - 3d Modeling & Animation
VCAD
High School Diploma -
Nechako Valley Secondary School
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