ROVINA AHUJA
Welland,Ontario
Summary
Driven Insurance Service Broker with over a year of experience offering personalized, and courteous service. Expert at managing insurance service cycle, and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving service goals.
Always willing to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of insurance process workflows and trained in Applied systems. Motivated to learn, grow and excel in the financial sector.
Organized and dependable professional, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Insurance Broker
Scoop Insurance
Welland, ON
04.2021 - Current
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Customized existing insurance policies to suit individual client needs by analyzing specific requirements.
- Developed client relationships through networking, direct referrals, and lead databases.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Quoted and calculated premium rates for policies, using Applied Software.
- Handled approximately over hundred outbound and inbound service-related calls per week to cater to individuals in need of servicing of their insurance policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Guest Service Manager
Four Points by Sheraton Hotel
Niagara Falls, ON
08.2018 - 02.2021
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Implemented procedures and services to improve hotel services and amenities.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of 15 front desk agents and helped to resolve issues arising during shifts.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Front Desk Agent
Four Points By Sheraton Hotel
Niagara Falls, ON
05.2017 - 08.2018
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Student Assistant
Niagara College, Canada
Niagara Falls, ON
01.2017 - 04.2017
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Completed clerical tasks such as filing, copying and distributing mail.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Supported student learning objectives through personalized and small group assistance.
Sales Associate
GUESS Factory Outlet
Niagara Falls, ON
10.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Post-Graduation Diploma - International Business Management
Niagara College
Niagara Falls, ON04.2018
Post-Graduation Diploma - Hospitality and Tourism Management
Niagara College
Niagara Falls, ON06.2017
Bachelor of Arts - International Hospitality And Tourism Management
ITM-IHM College
Mumbai, India06.2016
Skills
- Insurance Industry Knowledge
- Insurance Policy Analysis
- Client Account Management
- Managerial Skills
- Operational Efficiency
- Time Management
- Customer Relationship Management
Certification
- Licensed Insurance Broker, R.I.B.O
Timeline
Licensed Insurance Broker
Scoop Insurance
04.2021 - Current
Guest Service Manager
Four Points by Sheraton Hotel
08.2018 - 02.2021
Front Desk Agent
Four Points By Sheraton Hotel
05.2017 - 08.2018
Student Assistant
Niagara College, Canada
01.2017 - 04.2017
Sales Associate
GUESS Factory Outlet
10.2016 - 04.2017
Post-Graduation Diploma - International Business Management
Niagara College
Post-Graduation Diploma - Hospitality and Tourism Management
Niagara College
Bachelor of Arts - International Hospitality And Tourism Management
ITM-IHM College
- Licensed Insurance Broker, R.I.B.O
Similar Profiles
JESSICA SYMESJESSICA SYMES
Insurance Broker/Mentor Teacher at SCOOP INSURANCEInsurance Broker/Mentor Teacher at SCOOP INSURANCE
Denver HathawayDenver Hathaway
Insurance Service Broker at Scoop InsuranceInsurance Service Broker at Scoop Insurance
Thomas HallidayThomas Halliday
Insurance Sales Broker at Scoop InsuranceInsurance Sales Broker at Scoop Insurance