Rovie Jane Batuto
Levis,QC
Summary
Attentive, reliable, and self-motivated staff with experience serving customers in food service and excellent customer service skills. Supportive and collaborative team player with attention to detail, passion for helping others, and ability to work well under pressure to maintain positive customer experiences and complete daily tasks. Proactive problem solver with excellent critical thinking skills.
Overview
16
16
years of professional experience
Work History
Crew Kitchen Staff Member
A&W® Restaurants
10.2023 - Current
- Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
- Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
- Maintained strong communication with front-of-house staff to ensure accurate order fulfillment and minimize customer complaints.
- Supported management in meeting budget goals through careful use of resources and minimizing waste.
- Contributed to increased sales by ensuring timely food preparation and adhering to strict quality standards.
Wok Cook
Thai Express
03.2024 - Current
- Minimized wait times for customers by quickly adapting to fluctuations in order volume and prioritizing tasks accordingly.
- Assisted in menu development, incorporating diverse ingredients and innovative cooking techniques to create unique wok dishes.
- Collaborated with fellow kitchen staff to streamline cooking processes and improve overall efficiency.
- Prioritized food safety and hygiene by regularly sanitizing work surfaces, utensils, and equipment throughout each shift.
Cashier/ Team Leader
S&R
11.2018 - 09.2020
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
Special Events Coordinator
Ralis Events
12.2016 - 08.2023
- Organized and implemented Type events with as many as Number guests.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Brainstormed and implemented creative event concepts and themes.
- Consulted with customers to determine objectives and requirements for events.
- Coordinated florists, photographers, and musicians for events.
Promotional Brand Ambassador
Extreme Magic Sing
03.2013 - 01.2014
- Communicated product information with confidence and educated consumers about company.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Greeted customers warmly and pleasantly answered inquiries.
- Increased sales by effectively communicating product benefits.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Cashier
Puregold Duty Free
10.2012 - 04.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
Cashier Team Lead
Ministop Baretto East
11.2008 - 06.2009
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor Of Science In Hotel And Restaurant Mngt. -
Lyceum of Subic Bay
Subic Bay Freeport Zone,Philippines03.2007
Primary - Elementary Level
Olongapo Wesley School
Olongapo City,Philippines03.1999
Secondary - High School Level
Olongapo City National High School
Olongapo City,Philippines03.2003
Skills
- Food safety and sanitation
- Food preparation
- Suggestive Selling
- Menu knowledge
- Order-taking and point-of-sale (POS) systems
- Beverage preparation
- Inventory management
- Cash handling
- Table setting and presentation
- Cleaning and maintenance
- Customer service
- Communication
- Teamwork
- Time management
- Attention to detail
- Problem-solving
- Adaptability
- Stress management
- Leadership
- Sales and upselling
Timeline
Wok Cook
Thai Express
03.2024 - Current
Crew Kitchen Staff Member
A&W® Restaurants
10.2023 - Current
Cashier/ Team Leader
S&R
11.2018 - 09.2020
Special Events Coordinator
Ralis Events
12.2016 - 08.2023
Promotional Brand Ambassador
Extreme Magic Sing
03.2013 - 01.2014
Cashier
Puregold Duty Free
10.2012 - 04.2013
Cashier Team Lead
Ministop Baretto East
11.2008 - 06.2009
Bachelor Of Science In Hotel And Restaurant Mngt. -
Lyceum of Subic Bay
Primary - Elementary Level
Olongapo Wesley School
Secondary - High School Level
Olongapo City National High School