RUSSEL VERSOZA
Surrey,Canada
Overview
22
22
years of professional experience
Work History
IT Application & Deskside Support &System Admin
Vancouver Fire&Radius Security
09.2022 - Current
- Install, troubleshoot, manage, and configure Microsoft Server Operating Systems, network, firewall, and cloud systems, such as Windows Server, Powershell, AD, DHCP, GPO, MOffice 365, Azure, Intune, Terranova, Fortinet, Veeam ,ZAC, Mitel VMware (Vcenter), Cisco, and HP
- Maintains Active Directory, user accounts, groups, permissions, and group policies to enforce security
- Create a new virtual machine, configure OS (Windows Server &Win 10, 11), IP, and network settings, and manage jump stations in vCenter (Vmware)
- Manage and maintain IT infrastructure, performing regular updates, patches, and system maintenance as required
- Install, configure, and troubleshoot IT office equipment, such as laptops, computers, printers, projectors, ZAC IP phones, smartphones, tablets, and video conferencing devices
- Install, troubleshoot, manage, and configure basic office productivity software and business software, such as Sedona, Vivid, Hubspot, Manitou, Immix, Basecamp, Panda Docs, Fire Inspect, Zendesk, Screen Connect, Rogers MDM, Rogers & Telus Mobility, Apple Manager
- Respond to IT-related user queries over the helpdesk hot line, email, or ticketing system (Zendesk) (Tier 1 and Tier 2)
- Provide technical support for remote employees, addressing issues related to hardware, software, and connectivity
- Accurately and clearly document all customer interactions within a ticketing system and follow established call handling and work flow process
- Create, update, and maintain endpoint support documentation and inventory records and conduct required audits
- Maintain records of configuration items, participate in technical documentation, and problem management
- Create documentation for help desk systems and procedures and recommend changes to improve
- Install, image, manage, configure, and deploy new equipment to end users and support user workstations, laptops, and smartphones (Android & IOS) smart tablets and properly enrolled in Microsoft Endpoint Manager, and are kept up to date with the latest operating system and security updates
- Configure user profiles and set up common user services such as email, software (Sedona, Vivid, Hub spot, Manitou, Immix, Basecamp, Panda Docs, Fire inspect , Zen desk, Screen connect), Internet access and printer access
- Manage and maintain the Microsoft 365, Intunes, ZAC, Hub spot, Panda Docs, Screen connect environment, including user administration, licensing, and security
- Assist in staff orientations, IT on boarding, cyber security awareness training, and organize and set up user workplaces
- Provide support for ordering IT supplies, including laptops, workstations, monitors, and other accessories
- To keep up to date with new and future technologies, perform self-study to improve technical knowledge.
ICT Engineer (System & Network Administrator / IT Support)
GEMS Wellington International School
08.2013 - 07.2022
- Install, configure, and maintain Microsoft Server Operating Systems, Server Security, and Server-based applications, PCs, peripherals, IT tools/equipment, packaged software, antivirus, utilities, software tools, and software patches (ICT Infra)
- Maintains Active Directory, user accounts, groups, permissions, and group policies to enforce security
- Install, administer, and upgrade the computer network infrastructure, such as Data Switches, Wireless Access Points, Access point Controllers, Routers, and Firewall
- Create a new virtual machine, configure OS (Windows Server &Win 10, 11), IP, and network settings, and manage jump stations in Microsoft Hyper-V
- Troubleshoot problems arising from hardware, software, application systems, network infrastructure, virus, and security-related attacks
- Install/reinstall and configure packaged software and applications, antivirus, software utilities, and patches
- Update antivirus, systems software, and other software updates, when required
- Set up new school user accounts, profiles, and responsible for the completion of all requirements for new hires, new students, role changes, network access permission, and account termination in Active Directory & Microsoft Office 365 (Admin & Academic)
- Perform Office 365 administration/Azure administrative/Intunes, Teams and OneDrive administration
- Set up equipment in offices, classrooms, Interactive Whiteboards, Robotics, Video Conferencing System, Digital Signage (Magic Info), AV equipment (Projector), and labs
- Assign priorities to problems reported, based on the severity, and coordinate with the concerned parties (SSC-IT, vendors, suppliers, etc.), where required, in tracking and resolving the problem
- Provide user support (Admin & Academic) - assist users in the appropriate use of systems/applications, Intranet and Internet usage, and provide them the best possible solutions to their IT-related issues/problems
- Monitor and respond to system, communication, IT queries related issues/problems via the Service Desk Ticketing system
- Diagnose and resolve user tickets related to hardware, software, and networking
- Follow Service Desk Ticketing system procedures and deliver quality service
- Respond to emergency calls to classrooms for equipment, software, and network problems and provide AV support and technical support for software projects at school
- Set up and ensure the strict compliance of procedures related to daily backup and other periodic routines, such as software patches, data transfers, port/import/export, and restoration from backups when required using Veeam
- Record, monitor, and control software licenses purchased and used and notify SSC-IT when upgrades/renewals are required
- Maintain current inventory of hardware, software, and passwords
- Prepare school ICT budget for every academic year
- Assist the school in updating their web-sites, as required
- Train users in the appropriate use of hardware, network, Intranet, internet, standard software packages, and software tools
- Assist in closure of technology-related audit observations points
- Coordinate and interact with SSC-IT for all school matters related to IT policy, systems integration and networking, IT infrastructure, purchases, upgrades, warranty, and replacements, new technology and requirements, technology plan and budgets
- Coordinate with IT vendors (and SSC-IT, where relevant) for IT items ordered and delivered, upgrades and replacements, warranty issues, and payments due
- Interact and provide technical support to digital leads, VLE coordinators, PRE, MSO, and school administration
- To keep up to date with new and future technologies, perform self-study to improve technical knowledge
- Provide IT remote support for users (Admin and Academic) using Remote Desktop, VNC, Team Viewer during the covid-19 pandemic
- Assist vendors on School ICT projects and lead these projects.
IT Support Engineer
Sicuro Group LLC
01.2012 - 05.2013
- Provide hardware/software support for servers, PCs, peripherals, printers, IT tools / equipment, packaged software, anti-virus, utilities, software tools, and software patches for software programs
- Ensure that security patches and operating system enhancements are applied to servers and PCs
- Ensure network infrastructures are maintained, monitor software for problems and provide support
- Manages Active Directory functions such as managing user network access permissions, modifying AD account information, adjusting workstation settings and other functions associated with AD
- Install and configure new laptops, desktops, user accounts, and profiles
- Provide IT support to all Sicuro employees, assisting them in the appropriate use of systems/applications, Internet and Intranet, and providing them with the best possible solutions to their IT related issues
- Perform backups and disaster recovery operations of data
- Maintain current inventory of hardware, software, licensing and passwords
- Install and monitor GPS, GSM, and satellite tracking systems for a wide range of Sicuro group client devices including personal computers, tablets, and mobile phones using iSTARtrack tracking device system
- Maintain technical documentation for tracking device systems (user guides)
- Communicates with external vendors/supplier / service contractor and partners regarding maintenance and incident support by performing duties such as problem escalation, remote support calls and troubleshooting where applicable and liaise with them to resolve at the earliest.
Cost Specialist
KBR (Kellogg Brown & Root)
11.2008 - 04.2009
- Maintained and updated COST MS database system and cost report template
- Assisted and provided technical support to vendors for cost database and cost report template problems
- Provided support to Dubai Transaction Center by allocating and verifying appropriate control codes.
IT Support Engineer
Transnational Computer LLC
11.2008 - 04.2009
- Provide help desk IT support / Technical IT support with miscellaneous IT issue at the Client's office with the IT AMC (Annual Maintenance Contract) and Response all the queries from our TNC Clients concerning computer software, hardware, PC, laptop and networking connectivity to resolve problems by (Telephone / Email / Visit Client's Office)
- Manages the servers, laptops, hardware, printer, ERP software, network and data backup for all TNC clients, as well as all other related technology infrastructure
- Responsible for installing, setting up accounting ERP software in the client server (Peachtree, ACT, and QuickBooks)
- Providing basic knowledge of accounting software (Peachtree, ACT, and QuickBooks) to all TNC clients that are being trained, supported, and provided with basic assistance
- Design, plan, and implement new TNC client projects in terms of networking, server in order to satisfy the client's requirements
- Manage and setup Networking TNC Clients Projects (Data, Voice and Wireless connections).
IT Support Executive
Ants Interior Design LLC
07.2007 - 10.2008
- Responsible for hardware and software installation and repair
- Monitored laptops, PCs, and servers to ensure optimum performance
- Installation and maintenance of Server, PC, laptops and networking systems in the company
- Install security patches and operating system enhancements on servers and PCs
- IT support for ant's employees, and assist them in using the company's systems/applications.
IT System Engineer
Prime Projects International LLC
09.2005 - 06.2007
- VSAT installation covering Ku and C Band VSAT systems
- Setup, install system servers, desktop computers, laptops, networking, printers, Cisco VOIP phones and VSAT System configuration Cisco 1700 series router/Quintum tenor AS VOIP/ Pent@ Office DVB satellite receiver / SkyLane SL-2048 satellite modem (Internet Satellite)
- Maintains basic security, define policies and implements domain administration
- Ensure systems servers are secure, properly patched, and protected
- Perform scheduling data backups and disaster recovery operations.
Computer Technical Support/ IT Instructor
Global School of Technology
11.2001 - 07.2005
- Installed and setup PCs, laptops, and server PCs
- Setup Cisco Vlan configuration servers, PCs, laptops, printers, DSL router and wireless
- Responsible for data backups and scheduling of preventive maintenance work
- Evaluated and graded students' classwork, computer lab work, assignments, and exam papers
- Ensure that attendance records, grades, and other records are kept
- Deliver lectures to students on topics such as computer hardware, software, MS OFFICE, programming language, networking setup, and computer repair
- Prepare course materials like homework assignments and hand-outs
- Monitor students' computer lab work.
Education
Bachelor of Science in Computer Science -
Technological Institute of the Philippines
10.2001
Skills
- Microsoft Windows Server 2019, 2016/2012 R2/2008 R2/2003/2000/Windows 11, 10, 8&7/LINUX
- Microsoft SQL Server/ MS Access
- Laptop & PC & Mobile Repair / PC Assembling and disassembling / Printers
- DNS/ DHCP/ LAN Configuration /Cabling /WAN/TCP/IP / Wireless/ Linksys&Dlink Router Cisco/HP router/Switches Catalyst 2960-X, Catalyst 4500 E-Series ,Cisco 1700, 1841, 2600, 2800 series routers & Switch 2950, 3560, HP Switch 2910al/ HP Switch 3400cl, HP Procurve Secure Router 7203dl, HP rocurve
- Active Directory/ Group Policy Management/DHCP /Domain/Folder redirection/Distribution File System/FSRM Quota Management /Exchange Server 2003/2007/2010 /VPN/Terminal Service/SCCM /SCOM/WSUS/ System Center Configuration Manager/Fail Over &Balancing/ Clustering/Poweshell
- Certified System administrator, Network Administrator and IT Technical Support / IT Support Analyst /Helpdesk Support/ Customer Support / User Support with 21 years’ experience in Windows Active Directory, Office 365, Azure, Firewall, Switches, LAN, WAN and VPN
- Proficient at designing and implementing network, security and connectivity solutions that substantially improve operating stability, efficiency and profitability
- Great work ethic, interpersonal skills, and solid critical thinking and problem-solving skills
- Passionate in learning new technologies thru self-study and research
- Extensive skills in troubleshooting and optimization for technical problems related to product application, installation, configuration in Windows environment
- Excellent communication skills, attention to details and effective problem solving (technical) skills Ability to multi task and cope with a degree of pressure at peak times
Vendor Company Training Certification
- VMware ESXi 6.7/Vsphere/Workstation - Nexus IT Training Center - April 2022
- Microsoft 365 Fundamentals - UDEMY - Dec 2021
- AWS Certified Cloud Practitioner - Nexus IT Training Center - Dec 2021
- Cisco Introduction to Cybersecurity - Cisco - November 2021
- Windows Server 2019 Administration Automation/ Azure Fundamentals - Nexus IT Training Center - Oct 2021
- Fortinet Network Security Associate (NSE 1 & 2) - Fortinet - Sept/Oct 2021
- Cyber Security and Ethical Hacking - CODE STACK PH - August 2020
- IP HYBRID THERMAL IMAGING CAMERA Hikvision / Biometric (ZKteco ProBio ) - STS SECURITY DEVICES LLC - August 2020
- Avaya Telephone System- Voicemail Pro / Avaya IP Office - Atcom - July 2020
- Fortinet Fortigate Firewall (Fort iGATE 60D & Fort iGATE 600C ) - Cadd Emirates - July 2020
- CompTIA Security (Cyber Security) - NEW Horizon School - December 2019
- CANON – Printer /Uniflow software - Canon - June 2019
- Clevertouch Plus TV iLED’s- IWB - Aesthetix Technologies LLC - November 2018
- Closed-Circuit Television (CCTV) - FoxStar Training School - October 2018
- Apple Certified Support Professional - JTRS Computer LLC - October 2018
- Closed-Circuit Television (CCTV) – Hikvision / Milestone CCTV systems software - Veracity Network Serv LLC - July 2018
- Service Desk Manage Engine - GEMS EDUCATION - February 2018
- Ivanti Endpoint Security (Patch Management) - GEMS EDUCATION - December 2017
- Cisco Identity Services Engine (ISE) / 5520 Wireless Controller Cisco (Catalyst 4500 E-Series Core Switch & 2960-X Switch) - Alpha Data L.L.C - November 2017
- IBM MASS260 - GEMS EDUCATION - October 2017
- Solar winds - GEMS EDUCATION - May 2017
- ITIL Foundation - PEOPLE CERT - April 2017
- Xerox – Printer /Equitrac software - Xerox Emirates LLC - November 2015
- Microsoft System Center Configuration Manager (SCCM) - GEMS EDUCATION - November 2015
- Microsoft Certified Systems Engineer -MCSE - Learners Point Center - September 2015
- Cisco Certified Network Associate -CCNA - Learners Point Center - September 2015
- ITIL Foundation - MISP Training - August 2015
- Aruba – Clear pass Wireless Controller –BYOD/ HP Switch 2910al/3400cl core switch - Cadd Emirates Computer LLC - November 2013
- Emperion VSAT System - Prime Projects International - January 2006
- Implementing &Administering Windows 2000 Active Directory - Certrain Center - November 2003
License Certifications
- Microsoft Certified Professional (MCP ID #6610534)
- Microsoft Certified Azure Fundamentals/Azure Administrator Associate (MCP ID #6610534)
- Microsoft 365 Fundamentals (MCP ID #6610534)
- ITIL Foundation Certified (Candidate #9980018628449267)
- Apple Certified Support Professional (343592139 /APPL303981)
- Cisco Certified Network Associate(CCNA Certified) CSCO14047727
- Fortinet Network Security Associate(NSE1&NSE2)Cert#uETIEw6sxC,IG7AWP5nRn
- PHIL TESDA -License Computer Technician II (Certificate #041314041314)
- Cisco Introduction to Cybersecurity Certified & CompTIA Security + (COMP001021945513)
Timeline
IT Application & Deskside Support &System Admin
Vancouver Fire&Radius Security
09.2022 - Current
ICT Engineer (System & Network Administrator / IT Support)
GEMS Wellington International School
08.2013 - 07.2022
IT Support Engineer
Sicuro Group LLC
01.2012 - 05.2013
Cost Specialist
KBR (Kellogg Brown & Root)
11.2008 - 04.2009
IT Support Engineer
Transnational Computer LLC
11.2008 - 04.2009
IT Support Executive
Ants Interior Design LLC
07.2007 - 10.2008
IT System Engineer
Prime Projects International LLC
09.2005 - 06.2007
Computer Technical Support/ IT Instructor
Global School of Technology
11.2001 - 07.2005
Bachelor of Science in Computer Science -
Technological Institute of the Philippines
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