Rounak Rounak
Kitchener,ON
Summary
Dynamic supervisor with a proven track record at Paranthe Wali Gali, excelling in staff management and customer service. Expert in training and mentoring teams, fostering collaboration, and enhancing operational efficiency. Achieved improved customer satisfaction through effective conflict resolution and timely responses, ensuring a productive and harmonious work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Paranthe Wali Gali
02.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Team Member
Tim Hortons
11.2021 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Front Desk Receptionist
Days Hotel by Wyndham
06.2019 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Tourism And Destination Management - Hospitality And Tourism Management
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON04-2025
CA FOUNDATION - Accounting And Finance
The Institution of Charted Accountants of India
02-2020
High School - Commerce
Arya Girls Public School, Panipat
04-2019
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- MS Office
- Outlook
- Windows
- Internet Applications
- Social Media Handler
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
- Alcohol Seller/Server License/Certification- State Liquor Control Board or equivalent authority.
- Food Handler's Permit/License- County or city public health departments.
- First Aid Certification – American Red Cross or other authorized providers.
Timeline
Supervisor
Paranthe Wali Gali
02.2022 - Current
Team Member
Tim Hortons
11.2021 - 08.2022
Front Desk Receptionist
Days Hotel by Wyndham
06.2019 - 05.2021
Tourism And Destination Management - Hospitality And Tourism Management
Conestoga College Institute of Technology And Advanced Learning
CA FOUNDATION - Accounting And Finance
The Institution of Charted Accountants of India
High School - Commerce
Arya Girls Public School, Panipat
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