Roula Zouein
Ottawa,ON
Summary
A dynamic Salon Owner/Operator and Lead Stylist with a proven track record at Fernandino and Amalfi Spa, I excel in upselling services and staff management. Renowned for elevating client satisfaction through personalized hair solutions and robust salon marketing strategies, I consistently enhance business growth and team performance. My approach combines innovative hair styling techniques with exceptional customer service, ensuring both operational excellence and a loyal clientele base.
Overview
28
28
years of professional experience
Work History
Salon Owner/Operator
Roula's Hair Salon
06.2000 - Current
- Managed day-to-day business operations.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
Color Technician/Hair Stylist
Fernandino
04.2020 - 09.2024
- Participated actively in ongoing training sessions on new products or technologies introduced into the market or salon inventory lineup.
- Developed long-lasting relationships with clients through exceptional customer service and attention to detail in color consultations.
- Performed thorough color analyses, ensuring the most flattering shades were selected for each client''s unique features and skin tone.
- Kept up-to-date with industry trends, attending workshops and conferences regularly to maintain cutting-edge knowledge of color techniques.
- Maintained a clean, organized work area compliant with state health regulations, ensuring a safe environment for both staff and clients.
- Prepared hair for styling, coloring treatments and cuts.
- Brushed, washed and thoroughly rinsed clients' hair prior to coloring, avoiding pulling hair, or aggravating scalp.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Received praise from clients for exceptional work in delivering visually stunning projects that met their creative vision.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Lead Stylist/Salon Manager
Amalfi Spa
02.1997 - 11.2000
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Resolved guest complaints about service or style.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Developed and implemented individual care plans tailored to needs of each client.
- Conducted thorough consultations with clients, ensuring their desired results were achieved every time.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
Education
High School Diploma -
High School of Commerce
Ottawa, ON06.1993
Skills
- Upselling Services
- Employee Training
- Staff Management
- Salon Marketing
- Hair styling techniques
- Health and safety
- Appointment Scheduling
- Hygiene standards
- Customer Service
- Business Management
- Product Promotion
- Decision-Making
- Inventory Control
Languages
English
Full Professional
French
Professional Working
Arabic
Native or Bilingual
Timeline
Color Technician/Hair Stylist
Fernandino
04.2020 - 09.2024
Salon Owner/Operator
Roula's Hair Salon
06.2000 - Current
Lead Stylist/Salon Manager
Amalfi Spa
02.1997 - 11.2000
High School Diploma -
High School of Commerce