Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roula Zouein

Ottawa,ON

Summary

A dynamic Salon Owner/Operator and Lead Stylist with a proven track record at Fernandino and Amalfi Spa, I excel in upselling services and staff management. Renowned for elevating client satisfaction through personalized hair solutions and robust salon marketing strategies, I consistently enhance business growth and team performance. My approach combines innovative hair styling techniques with exceptional customer service, ensuring both operational excellence and a loyal clientele base.

Overview

28
28
years of professional experience

Work History

Salon Owner/Operator

Roula's Hair Salon
06.2000 - Current
  • Managed day-to-day business operations.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.

Color Technician/Hair Stylist

Fernandino
04.2020 - 09.2024
  • Participated actively in ongoing training sessions on new products or technologies introduced into the market or salon inventory lineup.
  • Developed long-lasting relationships with clients through exceptional customer service and attention to detail in color consultations.
  • Performed thorough color analyses, ensuring the most flattering shades were selected for each client''s unique features and skin tone.
  • Kept up-to-date with industry trends, attending workshops and conferences regularly to maintain cutting-edge knowledge of color techniques.
  • Maintained a clean, organized work area compliant with state health regulations, ensuring a safe environment for both staff and clients.
  • Prepared hair for styling, coloring treatments and cuts.
  • Brushed, washed and thoroughly rinsed clients' hair prior to coloring, avoiding pulling hair, or aggravating scalp.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Received praise from clients for exceptional work in delivering visually stunning projects that met their creative vision.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Lead Stylist/Salon Manager

Amalfi Spa
02.1997 - 11.2000
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Resolved guest complaints about service or style.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Conducted thorough consultations with clients, ensuring their desired results were achieved every time.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.

Education

High School Diploma -

High School of Commerce
Ottawa, ON
06.1993

Skills

  • Upselling Services
  • Employee Training
  • Staff Management
  • Salon Marketing
  • Hair styling techniques
  • Health and safety
  • Appointment Scheduling
  • Hygiene standards
  • Customer Service
  • Business Management
  • Product Promotion
  • Decision-Making
  • Inventory Control

Languages

English
Full Professional
French
Professional Working
Arabic
Native or Bilingual

Timeline

Color Technician/Hair Stylist

Fernandino
04.2020 - 09.2024

Salon Owner/Operator

Roula's Hair Salon
06.2000 - Current

Lead Stylist/Salon Manager

Amalfi Spa
02.1997 - 11.2000

High School Diploma -

High School of Commerce

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Roula Zouein