ROUA IBRAHIM
Milton,ON
Summary
Results-oriented Assistant Manager at Cineplex with a strong background in team development and data-driven operational strategies that enhance efficiency. Achieved a 30% increase in customer satisfaction at Gymboree through effective retail management and a focus on service excellence. Proficient in task prioritization and leading teams to consistently exceed sales targets, aiming to leverage these skills for further professional growth.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cineplex
Toronto, Ontario
04.2022 - 09.2024
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed inventory, ordering supplies as needed.
- Organized special events such as movie premieres and film festivals.
- Directed operations for a staff of more than 12 individuals each day.
- Prepared staff work schedules and assigned team members to specific duties.
Assistant Store Manager
Walmart
Toronto, ON
12.2018 - 03.2022
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Implemented successful business strategies to increase revenue by 5% and target new markets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated work to staff, setting priorities and goals.
Store Manager
Gymboree
Toronto, ON
06.2017 - 11.2018
- Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings 30%.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
Assistant Manager
Melanie Lyne
Toronto, ON
02.2016 - 05.2017
- Responsible for opening/closing of the store, bank deposits, and paper work.
- Helped achieve sales goals ranging from $600-$2000 per shift by giving customers excellent service and answering any inquiries they presented.
- Achieved shift goals for payroll, store shrink and transactions 90% of the time.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Housekeeping Supervisor
Shangri-La Hotel
Toronto, ON
01.2015 - 02.2016
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Education
Diploma - Hospitality Management: Hotels And Resorts
Centennial College
Toronto, ON04.2015
Skills
- Management of Retail Operations
- Team member development
- Prioritization and Planning Skills
- Data-Driven Decision-Making
- Promotions planning skills
- Service Excellence
- Effective Time Management
- Multi-tasking
- Detail-Oriented
- Experience Leading Teams
Languages
English
Native/ Bilingual
Arabic
Professional
References
References available upon request.
Timeline
Assistant Manager
Cineplex
04.2022 - 09.2024
Assistant Store Manager
Walmart
12.2018 - 03.2022
Store Manager
Gymboree
06.2017 - 11.2018
Assistant Manager
Melanie Lyne
02.2016 - 05.2017
Housekeeping Supervisor
Shangri-La Hotel
01.2015 - 02.2016
Diploma - Hospitality Management: Hotels And Resorts
Centennial College