ROTHNEARY SOK
San Jose
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Milpitas, CA
03.2025 - Current
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
- Trained and mentored team members on product knowledge and customer service techniques.
- Managed inventory levels, coordinating stock replenishment to minimize waste and optimize availability.
- Implemented process improvements that enhanced team productivity and customer satisfaction scores.
Sales Counselor
City Sports Club
San Jose, CA
12.2024 - 03.2025
- Guided prospective members through personalized fitness consultations, addressing individual goals and needs.
- Developed tailored membership plans, enhancing customer satisfaction and retention rates.
Sales and Service Associate
24 Hour Fitness
01.2024 - 12.2024
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Shift Supervisor
Teaspoon
San Jose, CA
08.2023 - 12.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Coach
Allera Sport
08.2023 - 07.2024
- Organized and helped prepare materials for onsite and offsite events.
- Developed and maintained relationships with key internal stakeholders.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Barista Shift Lead
Starbucks
01.2018 - 08.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Education
Bachelor of Science - Kinesiology, Deaf Education
San Jose State University
San Jose12.2021
Skills
- Sales presentations
- Objection handling
- CRM proficiency
- Upselling strategies
- Staff management
- Sales techniques expertise
- Effective communication
- Customer service
- Training and mentoring
- Workplace safety
- Cash handling
- Employee training
Certification
- ServSafe Food Handler Certification - National Restaurant Association
- First Aid Certification
Timeline
Shift Supervisor
Starbucks
03.2025 - Current
Sales Counselor
City Sports Club
12.2024 - 03.2025
Sales and Service Associate
24 Hour Fitness
01.2024 - 12.2024
Shift Supervisor
Teaspoon
08.2023 - 12.2024
Coach
Allera Sport
08.2023 - 07.2024
Barista Shift Lead
Starbucks
01.2018 - 08.2023
Bachelor of Science - Kinesiology, Deaf Education
San Jose State University