ROTALIA BORJA

Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.

• Established clear project goals and objectives, providing a solid foundation for team success and consistent progress tracking.
• Managed client relationships by maintaining regular contact and providing timely updates on project progress, ensuring satisfaction with outcomes and fostering long-term partnerships.

• Plan, administer, and create standard operating procedures.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance with regards to hardware to identify areas of improvement and make adjustments.
• Planned, designed, and scheduled computer and printer hardware phases for Laboratory IS project and office relocation.
• Provided detailed project status updates to stakeholders and executive management; met deadlines.
• Create new and modified IT-SOPs for new laboratory infrastructure.
• Ensured company followed strict FDA guidelines as it applied to HIPAA records access.
• Liaison between Business Intelligence team and other departments, allowing them to focus on LIMS project.
• Organized audits to ensure adherence to network access SOP and FDA.
• Asset management - maintain IT inventory, e-waste disposal, IT purchasing, cell phone admin, legacy HDD wipe.
• Ensure compliance with IT-SOP and PHI regulations.
• Fiscal audits were conducted as were process and procedural audits, in accordance with the FDA rules and regulations.
• Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.

• Created and managed a Cloud vendor security framework based on CSA which dramatically improved corporate Cloud security and compliance at Prometheus.
• Developed measures and objectives to exceed SLAs.
• Saved the company $90K+ by bringing in house a mobile management product.
• Saved the company $100K in software licenses by avoiding redundant purchases while ensuring compliance.
• Enhanced the quality & efficiency of services and operations through collaboration with various department heads.
• Created documentation, implemented policies, procedures and work instructions for commercial/user application upgrades and implementations.
• Audited SOP monthly and quarterly to ensure quality, methods and procedures meet compliance requirements for internal and external audits.