Rosy Nagah

• Increased client satisfaction by providing personalized banking solutions and financial advice.
• Strengthened customer relationships through timely follow-ups and proactive communication.
• Improved branch sales performance by cross-selling various banking products and services.
• Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
• Facilitated smooth account opening processes for new clients, ensuring accurate documentation and efficient service delivery.
• Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.

• Acted as the go-to resource for billing-related inquiries and complex issues within the department
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Conducted regular training sessions to educate team members on billing best practices and compliance
• Conducted in-depth analysis of billing data to identify trends and opportunities for improvement
• Analyze and process customer and representative requests
• Process payments as requested
• Attention to detail to ensure the accuracy of all transactions.
• Improved billing accuracy by implementing a streamlined invoicing process.

• Leveraging a unique blend of strategic thinking, project management expertise, and cross-functional collaboration to optimize operational efficiency and drive impactful results across Global services for both Proprietary and Partners
• Architected Transformational Automation and AI: Collaborate with stakeholders to define project scope and goals, technical feasibility & project implementation throughout the process
• Strategic Framework and Digital Transformation: Leveraging methodologies like Lean, Six Sigma, Agile, and Scrum, I have been instrumental in creating and deploying a comprehensive strategic framework and execution roadmap
• Proficient in project implementation, ensuring on-time and within-budget delivery
• Skilled in User Acceptance Testing (UAT) and Quality Assurance (QA) testing, guaranteeing high-quality project outcomes.
• Change Management Leadership: Oversee the seamless launch of new features and amendments to our existing service suite. My commitment to thorough change management practices has ensured that critical policy and procedure updates are executed seamlessly, guaranteeing minimal disruption and optimal stakeholder engagement.
• Launched successful mobile applications by managing end-to-end development processes, from ideation through post-launch support.
• Developed data-driven strategies for enhancing product functionality and driving customer engagement.

Key Accomplishment:

• Transformed digital assistance framework for customers to deliver the best personalized service by creating end-to-end chatbot journeys
• By spearheading cross-functional teams, I successfully conceptualized, developed, and implemented innovative automation solutions that not only streamlined internal processes but also resulted in a substantial reduction in time-to-market for our products