Rosy Meza
Hemet
Summary
Dynamic Assistant Manager at Dollar Tree with a proven track record in employee training and conflict resolution. Expert in scheduling and payroll administration, I foster team motivation and enhance customer satisfaction. Adept at problem-solving, I effectively manage operations to achieve strategic business goals while maintaining compliance with safety regulations. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Dollar Tree
Hemet
06.2016 - Current
- Assisted in developing staff schedules to ensure adequate coverage at all times.
- Supported team members by answering questions and providing necessary resources.
- Coordinated meetings and communicated updates to enhance team collaboration.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Maintained organized files and documentation for easy access and reference.
- Trained new employees on company policies and operational procedures effectively.
- Monitored inventory levels and assisted with ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Mount Everest Community College
Ontario06-2009
Skills
- Customer service
- Employee training
- Payroll administration
- Conflict resolution
- File organization
- Attendance monitoring
- Policy enforcement
- Scheduling and planning
- Multitasking and organization
- Customer service and satisfaction
- Team motivation
- Retail operations
- Financial management
- Closing oversight
- Decision-making
- Problem-solving
- Orientation and training
- Employee supervision
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager
Dollar Tree
06.2016 - Current
High School Diploma -
Mount Everest Community College
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