Rossie Y. Abrenica
Red Deer,Canada
Summary
Hospitality professional with extensive experience in upscale food and beverage service, committed to delivering exceptional guest experiences. Excels in high-pressure environments, maintaining service flow and attention to detail. Strong communicator and team collaborator, dedicated to upholding luxury service standards.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Dining & Banquet Server
Lake Louise Inn
Lake Louise, Canada
05.2025 - 04.2026
- Deliver premium food and beverage service within a renowned resort setting, consistently exceeding the expectations of a diverse, international clientele.
- Maintain seamless service flow by acting as a primary liaison between the culinary team and the front-of-house, ensuring timing and presentation meet luxury resort standards.
- Navigated peak service periods and high-capacity banquet events with composure, ensuring meticulous attention to detail and a refined pace of service.
- Upheld rigorous health, safety, and AGLC (Alberta Gaming, Liquor and Cannabis) standards, ensuring safe and responsible environment for guests and staff.
- Executed opening and closing procedures, managing organization and inventory of service areas to keep venue consistently 'guest-ready.'
- Proactively assist team members across departments during high-pressure transitions, demonstrating flexibility and a commitment to maintaining the Inn's reputation for excellence.
- Elevated Guest Experience: Deliver premium food and beverage service within a renowned resort setting, consistently exceeding the expectations of a diverse, international clientele.
Dining & Banquet Server | Bartender
Bayview Golf and Country Club
Toronto, Canada
06.2023 - 05.2025
- Demonstrated expert-level knowledge of fine-dining protocols, including proper table service, wine presentation, and the preparation of premium cocktails in a high-volume, high-stakes environment.
- Coordinated closely with the culinary team to ensure the flawless delivery of multi-course meals, meticulously managing complex dietary restrictions and VIP requests.
- Executed setup and breakdown of formal banquet events, ensuring silver, glassware, and linens met Club's aesthetic and sanitation standards for a seamless guest experience.
- Provided attentive, white-glove service to a private membership, proactively anticipating needs and tailoring recommendations based on established member profiles and preferences.
- Elite Member Service: Provided attentive, white-glove service to a private membership, proactively anticipating needs and tailoring recommendations based on established member profiles and preferences.
- Assisted in orientation of new hires, sharing best practices for upholding Club's service culture and ensuring compliance with 'Smart Serve' regulations.
- Addressed member feedback with prompt professional action, applying de-escalation and problem-solving skills to resolve issues and enhance member loyalty.
Education
Bachelor of Science - Business Accountancy
Holy Angel University
Philippines10-2013
Skills
- Fine dining service
- Banquet planning and set up
- Effective customer upselling
- Liquor, wine, and food service
- Food delivery coordination
- Table turnover management
- POS operation
- Payment processing
- Strong interpersonal skills
- Problem-solving skills
- Task prioritization
- Customer service
- Anticipating guest needs
Certification
- Smart Serve Certified, 2023-2028
- Proserve Certified, 2025-2030
Timeline
Dining & Banquet Server
Lake Louise Inn
05.2025 - 04.2026
Dining & Banquet Server | Bartender
Bayview Golf and Country Club
06.2023 - 05.2025
Bachelor of Science - Business Accountancy
Holy Angel University