Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ROSSELLE CARLOS

Saskatoon,SK

Summary

Dedicated to keeping optimal staffing levels to meet service needs. Skilled at delivering new-hire training on attendance issues, as well as monitoring workflow patterns and managing schedule changes. Writing detailed reports, maintaining tracking spreadsheets and generating forecasts. Prepared to offer 9 years' experience and seeking a dynamic new position.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Workforce Analyst

Alorica
Quezon City, Philippines
05.2017 - Current
  • Analyzed qualitative and quantitative data to identify opportunities for streamlining processes and improving efficiency within the workplace.
  • Developed and implemented workforce analytics initiatives to measure employee performance and identify areas for improvement.
  • Conducted research to analyze current trends in the labor market and forecast future needs of the organization.
  • Created reports outlining key findings from workforce analytics projects and presenting recommendations for action.

Workforce Real Time Analyst

Alorica
Marikina, Philippines
11.2015 - 05.2017
  • Monitored real-time labor performance metrics and identified areas for improvement.
  • Developed reports on employee productivity, overtime utilization, and attendance trends.
  • Provided data-driven recommendations to management regarding staffing strategies and operational efficiencies.

Customer Service Representative

Alorica
Manila, Philippines
11.2014 - 11.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Education

Bachelor of Science - Marketing Management

Our Lady of Perpetual Succor College
Marikina, Philippines
10.2014

Skills

  • Data Analysis
  • Business Forecasting
  • Capacity Planning
  • Workforce Management Tools
  • Microsoft Excel
  • Call Center Operations
  • Espresso Machine Operation
  • Beverage Preparation
  • Positive and Professional
  • Speedy and Efficient

Certification

Basic Barista Training and Food Preparation

References

References available upon request.

Timeline

Workforce Analyst

Alorica
05.2017 - Current

Workforce Real Time Analyst

Alorica
11.2015 - 05.2017

Customer Service Representative

Alorica
11.2014 - 11.2015

Bachelor of Science - Marketing Management

Our Lady of Perpetual Succor College

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