ROSSANA GUERRERA
143 Caledonia Rd. M6e 4s8 Toronto,ON
Summary
Driven by a strong work ethic and exceptional customer service skills, I enhanced guest satisfaction and drove revenue growth at Drogheria And Locanda Franci. My expertise in high-volume dining and safe food handling, coupled with innovative menu development, led to significant increases in clientele attraction. Proven leadership at Tota Bar&Lounge by managing and training a high-performing team.
Overview
15
15
years of professional experience
Work History
Server, Chef, Bnb Houskeeper
Drogheria And Locanda Franci.
05.2019 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced customer satisfaction by preparing high-quality breakfast dishes in a timely manner.
- Collaborated with the culinary team to develop innovative breakfast menu items that attracted new clientele.
- Successfully managed multiple orders simultaneously without sacrificing attention-to-detail or presentation standards.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Server
La Sosta Wine Bar
05.2018 - 11.2023
- Provided consultation services for clients seeking rare or hard-to-find bottles as gifts or investments.
- Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
- Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Organized and conducted wine tasting events to generate interest in new products and drive sales.
- Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Waitress
Vineria Le Potazzine
03.2014 - 09.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multipltables and orders while delivering prompt service
- knowledge of Italian wines from the area and regione.
- Bussed and reset tables to keep dining room and work areas clean.
- Organized successful promotional events such as wine tastings and themed dinners that drove increased revenue and repeat business.
Tota Bar&Lounge
Myself Owner
10.2008 - 08.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate of Science - Dental
South Western Medix School
London, ON02.1999
High School Diploma -
Nicolson Catholic College
Belleville, ON06.1996
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- High-volume dining
- Beverage Preparation
- Tableside Etiquette
- Allergy awareness
- Sales Techniques
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Server, Chef, Bnb Houskeeper
Drogheria And Locanda Franci.
05.2019 - 11.2023
Server
La Sosta Wine Bar
05.2018 - 11.2023
Waitress
Vineria Le Potazzine
03.2014 - 09.2018
Tota Bar&Lounge
Myself Owner
10.2008 - 08.2014
Associate of Science - Dental
South Western Medix School
High School Diploma -
Nicolson Catholic College
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