ROSS STEPHENS
Ottawa,ON
Summary
Proven FOH Manager at Fraser Cafe, adept in elevating guest relations and streamlining restaurant operations. Expert in POS system operations and complaint handling, I significantly enhanced service prioritization and quality control, fostering a team environment that boosted customer satisfaction. My leadership ensured adherence to food safety and secured nightly finances, reflecting a commitment to excellence and teamwork.
Overview
10
10
years of professional experience
Work History
FOH Manager
Fraser Cafe
07.2018 - 06.2024
- Adhered to safe work practices, food safety regulations, and company guidelines.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
Front of House
Black Tomato
01.2014 - 03.2017
Education
Bachelor of Arts - Literature / Anthropology
University of Ottawa
Ottawa, ONSkills
- Guest Relations
- Marketing support
- Complaint Handling
- POS system operations
- Restaurant Operations
- Service prioritization
- Billing oversight
- Quality Control
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
FOH Manager
Fraser Cafe
07.2018 - 06.2024
Front of House
Black Tomato
01.2014 - 03.2017
Bachelor of Arts - Literature / Anthropology
University of Ottawa
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