Ross Robinson
CALIF CITY
Summary
A seasoned professional in construction and retail management, I excel in project management and customer relations, demonstrated through successful business growth at KLM Homes. My strategic planning and relationship-building skills have consistently enhanced customer satisfaction and operational efficiency, achieving notable repeat business and referrals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
U,S, Army disabled veteran, served during desert storm Saudi Arabia, and Iraq, tour of duty with (MFO) Multinational Force and Observers Sinai, Egypt. Total years of service 13 years 6 months. Honorably Discharged.
Overview
12
12
years of professional experience
Work History
Owner, Construction, Residential Remodeling
Aikedome Home Improvements
12.2014 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Assistant Store Manager
Karls Hardware
11.2015 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Project Manager/ Residential Demo and Remodeling
KLM Homes
04.2013 - 12.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated material procurement and required services for projects within budget requirements.
Education
Bachelor of Arts - Culinary Management
Art Institutes
Inland Empire, CA09-2014
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Strategic planning
- Staff management
Timeline
Assistant Store Manager
Karls Hardware
11.2015 - 03.2023
Owner, Construction, Residential Remodeling
Aikedome Home Improvements
12.2014 - 01.2025
Project Manager/ Residential Demo and Remodeling
KLM Homes
04.2013 - 12.2014
Bachelor of Arts - Culinary Management
Art Institutes
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