Ross Raineri
Santa Clara
Summary
Business administration student specializing in finance and marketing with proven analytical skills in market research and technical problem-solving. Experienced in optimizing client engagement and collaborating with cross-functional teams to improve operational efficiency. Demonstrates strong communication abilities and adaptability in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Business Development Intern
MooveTeam
07.2025 - 09.2025
- Provided insights on industry trends to support company's strategy for expansion into U.S. markets.
- Mapped customer journeys and optimized CRM processes, conducting market research to enhance client engagement.
- Collaborated with cross-functional teams to streamline internal processes and improve user experience.
Customer Service Associate
Nordstrom Rack
06.2024 - 09.2024
- Processed 100+ daily transactions via POS systems, supporting efficient inventory management and restocking.
- Resolved customer complaints effectively, enhancing satisfaction and fostering loyalty through quick problem solving.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized sales floor to enhance customer experience.
Service Technician Intern
Tesla Motors
07.2023 - 09.2023
- Supported technicians in servicing 40+ vehicles per week, reducing service turnaround time by approximately 10% through improved workflow coordination
- Diagnosed and repaired electric vehicle systems, enhancing performance and ensuring safety compliance.
- Collaborated with teams to reduce vehicle service turnaround time
Food Runner
Yard House Restaurant
07.2022 - 09.2022
- Delivered food accurately and efficiently, responding promptly to customer needs in a high-volume setting.
- Coordinated with kitchen staff to confirm order accuracy, reducing errors and enhancing customer satisfaction.
- Delivered food promptly to tables while ensuring accuracy in orders.
- Assisted servers by restocking supplies and maintaining cleanliness in dining areas.
- Communicated with kitchen staff to clarify orders and special requests effectively.
FOH Team Member
Shake Shack
San Jose
07.2021 - 06.2022
- Streamlined guest service and POS operations in a fast-casual environment, ensuring seamless order flow during high-traffic shifts.
- Strengthened customer loyalty by resolving concerns and providing exceptional hospitality.
- Prepared food with precision across various stations, maintaining quality while ensuring timely service.
- Achieved 100% compliance with food safety regulations and sanitation audits through careful attention to detail.
Education
Bachelor of Science Degree - Business Administration
University of Oregon
Eugene, OR02-2026
High School Diploma -
Archbishop Mitty High School
San Jose, CA01-2022
Skills
- Market research and analysis
- Financial valuation
- Effective communication
- Presentation skills
- Cross-cultural communication
- Leadership and team collaboration
- Microsoft Office and Google Suite
- Critical thinking
- Networking skills
- Problem solving
Timeline
Business Development Intern
MooveTeam
07.2025 - 09.2025
Customer Service Associate
Nordstrom Rack
06.2024 - 09.2024
Service Technician Intern
Tesla Motors
07.2023 - 09.2023
Food Runner
Yard House Restaurant
07.2022 - 09.2022
FOH Team Member
Shake Shack
07.2021 - 06.2022
Bachelor of Science Degree - Business Administration
University of Oregon
High School Diploma -
Archbishop Mitty High School