Ross Phillips
Edmonton
Summary
Dynamic professional with a proven track record at CN Railway, excelling in safety compliance and operational efficiency. Skilled in critical thinking and problem resolution, adept at swiftly addressing challenges to ensure on-time performance. Recognized for meticulous attention to detail and effective communication, contributing to seamless team operations and client satisfaction.
Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Condoctor
CN Railway
10.2019 - Current
- Monitored train speeds and signals to maintain compliance with safety regulations.
- Communicated effectively with crew members to coordinate operations during shifts.
- Adapted quickly to changing schedules and operational needs in dynamic environments.
- Maintained accurate records of trips, incidents, and operational issues for review purposes.
- Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
- Contributed to on-time performance by swiftly addressing any operational issues or delays.
Driller
Guardian HDD
10.2016 - 10.2019
- Communicated with homeowners on the installation process of fibre optics.
- Troubleshooted problems with clients about potential boring paths on their properties.
- Installation and fusing of gas and water lines.
- Live tie-ins to gas and water lines
- Operated drilling equipment to execute horizontal directional drilling projects efficiently.
- Conducted site assessments to ensure compliance with safety regulations and operational standards.
- Led troubleshooting efforts for equipment malfunctions, minimizing delays in project timelines.
Data Entry Clerk
Case Processing Centre
01.2014 - 10.2016
- Completed data entry tasks with accuracy and efficiency.
- Worked with various computer programs such as Excel and Word to keep clients information organized.
- Handled sensitive information about applicants.
- Spoke with applicants about outstanding documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Ensured all proper documents were submitted, and organized for next step of application process.
Education
High School Diploma -
St. Mary's High School
Vegreville, ABSkills
- Active listening
- Critical thinking
- Problem resolution
- Time management
- Independent worker
- Attention to detail
- Calm in tense situations
- Complaint resolution
Timeline
Condoctor
CN Railway
10.2019 - Current
Driller
Guardian HDD
10.2016 - 10.2019
Data Entry Clerk
Case Processing Centre
01.2014 - 10.2016
High School Diploma -
St. Mary's High School
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