Ross Geiger
Hemet
Summary
Experienced Mercedes‑Benz Automotive Technician and Service Advisor with over 10 years of hands-on experience diagnosing, repairing, and servicing luxury vehicles while delivering exceptional customer service. Proven ability to translate complex mechanical issues into clear, customer-friendly explanations, improve service efficiency, and ensure compliance with manufacturer standards. Known for strong problem-solving skills, attention to detail, and building long-term customer trust.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Service Advisor
Mercedes Benz of Riverside
Riverside
01.2023 - Current
- Assisted customers in selecting appropriate vehicle services and parts.
- Coordinated service appointments to optimize shop workflow and customer satisfaction.
- Communicated service recommendations clearly to customers, enhancing understanding and trust.
Service Technician
Mercedes Benz of Riverside
Riverside
10.2016 - 01.2023
- Diagnosed vehicle issues using advanced diagnostic tools and software.
- Performed routine maintenance and repairs on various Mercedes-Benz models.
- Collaborated with service advisors to discuss repair options and recommendations.
Education
Certificate - Automotive Engineering
Chaffey College
Rancho Cucamonga, CA 01.2014 - 12.2014
Skills
- Customer service
- Service scheduling
- Parts management
- Vehicle diagnostics
- Repair recommendations
- Effective communication
- Quality inspection
- Customer retention
Timeline
Service Advisor
Mercedes Benz of Riverside
01.2023 - Current
Service Technician
Mercedes Benz of Riverside
10.2016 - 01.2023
Certificate - Automotive Engineering
Chaffey College
01.2014 - 12.2014