Ross Garrett
Los Angeles
Summary
Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Sales and Service
United States Postal Service, USPS
Los Angeles
06.2025 - Current
- Recognized and addressed customer needs promptly and efficiently.
- Responded to customer requests and inquiries to boost satisfaction.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Construction Laborer
Geary’s Construction
Los Angeles
03.2024 - 05.2025
- Coordinated with team members to meet project milestones on schedule, enhancing overall workflow.
- Loaded and unloaded materials, ensuring proper handling for various building projects.
- Prepared sites by clearing debris and setting up equipment, facilitating efficient project execution.
- Maintained a clean and safe work environment by following safety protocols diligently.
Retail Sales Specialist
Charter Communications, Spectrum
Long Beach
01.2022 - 02.2024
- Guided customers in product selection to enhance satisfaction and meet specific needs.
- Delivered product knowledge and support during inquiries to facilitate informed purchasing decisions.
- Established rapport with customers through engaging conversations to better understand shopping preferences.
- Greeted customers, answered questions and provided assistance with purchasing decisions.
Customer Service Representative
AT&T
Cerritos
02.2015 - 07.2021
- Engaged customers to identify needs and recommend tailored products, increasing sales opportunities.
- Processed customer orders accurately, ensuring on-time delivery and contributing to positive customer experiences.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
Inbound Sales Agent
VXI Global Solutions LLC
Los Angeles
05.2012 - 06.2014
- Managed inbound calls to deliver consistently positive customer experiences.
- Educated customers about promotions, services, and features to enhance sales opportunities.
- Utilized CRM software to track interactions and maintain accurate customer records, enhancing follow-up opportunities.
- Leveraged computer technology to efficiently manage high call volumes, ensuring timely responses.
Sales Specialist
Lowe's
Torrance
11.2007 - 05.2011
- Engaged customers to identify needs and recommend tailored product solutions.
- Conducted product demonstrations to highlight key features and benefits, enhancing customer understanding.
- Processed customer orders with precision, ensuring timely product delivery and customer satisfaction.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
Sales Specialist
Home Depot
Los Angeles
12.2004 - 12.2006
- Scheduled and conducted meetings with potential clients to understand their needs and preferences.
- Delivered exceptional service to cultivate strong relationships and enhance sales opportunities.
- Tracked customer interactions and transactions to ensure accuracy and improve follow-up.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
Education
Eisenhower High School
Rialto, CASome College (No Degree) - Business Management
West Los Angeles College
Culver City, CA 09.2002 - 06.2004
Skills
- Sales techniques
- Product knowledge
- Customer relationship management
- Order processing
- Customer service
- Sales forecasting
- Effective communication
- Active listening
- Rapport building
- Time management
- Adaptability to change
Timeline
Sales and Service
United States Postal Service, USPS
06.2025 - Current
Construction Laborer
Geary’s Construction
03.2024 - 05.2025
Retail Sales Specialist
Charter Communications, Spectrum
01.2022 - 02.2024
Customer Service Representative
AT&T
02.2015 - 07.2021
Inbound Sales Agent
VXI Global Solutions LLC
05.2012 - 06.2014
Sales Specialist
Lowe's
11.2007 - 05.2011
Sales Specialist
Home Depot
12.2004 - 12.2006
Some College (No Degree) - Business Management
West Los Angeles College
09.2002 - 06.2004
Eisenhower High School