Ross Brown
Nepean,ON
Summary
Accomplished Senior Technical Writer who is recognized for delivering high-quality documentation under tight deadlines. Expertise in technical editing and content development, coupled with strong collaboration skills, led to enhanced user engagement and streamlined processes. Proven ability to adapt documentation strategies, maximizing resource efficiency across multiple channels.
Skilled technical communicator with strong aptitude for creating clear, concise, and user-friendly documentation. Known for ability to collaborate effectively within teams and adapt to evolving project needs. Expertise includes technical writing, content development, and editing, paired with results-driven mindset that consistently meets and exceeds project goals. Recognized for reliability, adaptability, and keen attention to detail that enhances overall project success.
Overview
26
26
years of professional experience
Work History
Senior Technical Writer
Motorola Solutions
08.2006 - 03.2025
- Collaborated with cross-functional teams to gather information for technical documentation
- Assisted in developing user manuals and online help guides
- Conducted research to ensure accuracy of content and compliance with standards
- Edited and proofread technical documents for clarity and consistency
- Maintained document version control using standard software tools
- Supported project teams by creating clear communication materials
- Participated in team meetings to discuss project requirements and timelines
- Adapted quickly to feedback, refining documentation based on stakeholder input
- Earned a reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.
- Developed strategies for repurposing existing content across multiple channels, maximizing resource utilization and efficiency.
Editor/Technical Writer
PCI Geomatics
02.2005 - 08.2006
- Edited and proofread diverse content, ensuring clarity and adherence to style guidelines.
- Collaborated with writers to enhance narrative structure and improve overall quality of publications.
- Developed style guides that standardized language usage across multiple projects and platforms.
Technical Writer
IFathom Corporation
03.2003 - 02.2005
- Created documentation for Oracle and .NET-based Web applications in the form of HTML Help (WebHelp) and PDF user guides.
- Produced training manuals and provided on-site client training.
- Developed comprehensive technical documentation for software applications, enhancing user understanding and engagement.
- Created documentation for a corporate library of client projects; created templates for company project descriptions and maintained the data.
- Prepared candidate grids for Requests For Proposal (RFP) bids.
- Edited documentation, including technical specifications, application overviews, and RFP bids.
- Tested software usability; made recommendations and/or logged bugs when required.
Documentation Specialist
Corel Corporation
07.1999 - 07.2002
- Created documentation for online Help, paper manuals, and Web-based tutorials.
- Maintained, updated, and verified legacy documentation for consistency and accuracy.
- Worked closely with developers, QA (testers), marketing, and localization (translation) teams in gathering and analyzing technical information, and determined requirements for creating end-user documentation.
Education
Bachelor of Arts - English Literature
Carleton University
Ottawa, OntarioDiploma - Print Journalism
Algonquin College
Ottawa, OntarioSkills
- Technical editing
- Style guide adherence
- Structured authoring practices
- Document repository management
- Version control systems usage
- Effective writing
- Content development
- Instruction writing
- Documentation management
- CMS management
- Scrum framework
- User guides
Accomplishments
- Resolved product issue through documenting a workaround solution specific to a particular customer.
- Published author of contemporary fiction; currently writing two more novels.
Languages
English
Native or Bilingual
Interests
Documenting and sharing travel experiences Fiction writing Blogging/Vlogging Photography Kayaking
Timeline
Senior Technical Writer
Motorola Solutions
08.2006 - 03.2025
Editor/Technical Writer
PCI Geomatics
02.2005 - 08.2006
Technical Writer
IFathom Corporation
03.2003 - 02.2005
Documentation Specialist
Corel Corporation
07.1999 - 07.2002
Bachelor of Arts - English Literature
Carleton University
Diploma - Print Journalism
Algonquin College