ROSMIN BENEDICT

• Courteously greeting callers, determining reason for their call and answering questions or directing their requests to a different department as necessary for law offices, doctors’ offices, real estate firms and maintenance companies
• Attended HIPAA compliant calls for medical offices
• Helped customers with placing order and processing payments
• Relayed messages between client and customer
• Ensured professional and smooth call-transfer between client’s office and customer, scheduling appointments
• Handled caller’s queries, took accurate information and entering data into the customer data management system (Answerconnect, Setmore, ChatSupport)
• Providing feedback on client-account regarding technical and scripting errors
• Worked varied hours to meet seasonal and business needs.
• Managed customer relations through communication and helpful interactions.

• Responsible for planning, setting up and leading activities
• Implemented and developed programs to promote physical fitness, teamwork and healthy living.
• Factored-in abilities, needs and interests of participants in development of events and programs.
• Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
• Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
• Inspected and cleaned recreational equipment and supplies to maintain operational standards.
• Compiled hourly user statistics to document usage, issues and incidents to complete daily report form.
• Trained staff members on conducting events and following safety procedures.
• Monitored participation in recreational activities to provide assistance to participants.

• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Reconciled daily sales transactions to balance and log day-to-day revenue accurately in a timely manner
• Prepares bank deposits and its transportation
• Assists store leader to ensure effective cost management practice
• Ensures all asset protection guidelines are executed daily to secure merchandise and cash assets and to reduce shortage of inventory.
• Assigning job duties to the staffs and making sure the tasks are being performed efficiently.
• Understands and complete all work required by weekly LP CSA’s conducted by FC.
• Ensure all documentation relating to Health & Safety are well recorded and maintained
• Ensure shortage is at or below the budget allocated by the company
• Coach staff on shortage reduction and takes ownership of store shortage
• Execute and train staff on proper merchandising through effective sales plan execution, selection of product using ABC- Matrices, HP and FM items, new item introduction, utilization of WMC using appropriate forecasting techniques
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Job Responsibilities:

• Provides prompt, efficient and courteous customer service
• Promotion of products among existing customers and prospects
• Answering the customer calls and grievances in professional manner
• Multitasking in the role of a Sales Associate, Cashier, Section Manager, Ordering Person and Delivery Receiver
• Trained new employees on customer service, money handling and organizing strategies.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Informed customers of promotions to increase sales productivity and volume.