ROSMI DOLPHY THEKKUMPURAM
Scarborough
Summary
Experienced professional office support specialist with a strong background in administrative functions and office management. Recognized for reliability and adaptability in dynamic work environments. Excellent organizational abilities and collaborative mindset contribute to seamless team operations and goal achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
Phoenix Auto Logistics Group Inc
11.2023 - Current
- Serve as the first point of contact for visitors, providing excellent customer service and managing incoming calls and emails
- Managed company financial records using QuickBooks, including accounts payable and receivable, invoicing, and expense tracking
- Coordinate daily office operations to ensure a smooth and efficient workplace
- Manage calendars, schedule meetings, and arrange travel plans
- Prepare, review, and edit documents, presentations, and reports with precision and accuracy
- Maintained electronic and paper filing systems for easy retrieval of information.
- Implemented a new filing system that reduced document retrieval time by 30%, enhancing overall office productivity
- Spearheaded the integration of new software tools named Connect team, which automated routine tasks and reduced manual errors by 25%
Supervisor
Nando's Restaurant
04.2022 - 11.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained 5 team members to improve weak areas
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Completed store opening and closing procedures and balanced tills
Administrative Assistant
Anglo Eastern Ship Management
09.2017 - 11.2020
- Oversee office operations, manage office supplies, and maintain a well-organized work environment
- Provided comprehensive support to senior executives by managing emails, calls, and correspondence, overseeing calendar management, travel arrangements, and preparing critical documents
- Maintain highest level of confidentiality regarding sensitive information and executive decisions
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Successfully managed special project from inception to completion, ensuring timely delivery and adherence to budget, resulting in a 20% increase in project efficiency
Education
Post Graduate Diploma - Business Management
Lambton College of Applied Arts And Technology
North York, Scarborough10-2022
Bachelor of Science -
St. Xaviers Autonomous College
Mumbai, Maharashtra05-2016
Skills
- Customer service
- Data entry
- Dedicated team player
- Office administration and management
- Microsoft Office Suite
- Invoice processing
- Verbal communication
- File management and organization
- Scheduling and calendar management
- Quickbooks
- Computer proficiency
- Bookkeeping
Certification
Learning Office 2024: Word, Excel, PowerPoint and Outlook
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Office Administrator
Phoenix Auto Logistics Group Inc
11.2023 - Current
Supervisor
Nando's Restaurant
04.2022 - 11.2023
Administrative Assistant
Anglo Eastern Ship Management
09.2017 - 11.2020
Learning Office 2024: Word, Excel, PowerPoint and Outlook
Post Graduate Diploma - Business Management
Lambton College of Applied Arts And Technology
Bachelor of Science -
St. Xaviers Autonomous College
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