Roslynne Thompson

Work History

Lakeridge Health

04.2021 - Current

Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
Supported residents in coping with emotions and fears through one-on-one sessions.
Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Engaged CBT and DBT intervention techniques to deescalate aggressive and hostile behavior of residents.
Utilized CRMS and EPIC software to fill out and maintain organization and Provincial mandated forms, client diagnostic records, incident reports and progress notes.
Promoted positive relations between residents and staff.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Ontario College Of Pharmacists

11.2020 - 06.2021

Organized and coordinated conferences and monthly meetings.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Created expense reports, budgets and filing systems for management team.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Worked with senior management to initiate new projects and assist in various processes.
Handled incoming and outgoing mail, email and faxes.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Coordinated events and worked on ad hoc projects.
Upheld strict timetables by maintaining accurate, balanced calendars.
Took notes and dictation at meetings.
Wrote reports, executive summaries and newsletters.

Durham Mental Health Services

12.2017 - 11.2020

Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.

Central Local Health Integration Network

09.2014 - 02.2016

Received and responded to 25 - 35 customer requests daily via letters, emails, telephone calls and in-person interactions.
Gathered and organized materials to support operations.
Coached employees through day-to-day work and complex problems.
Aided colleagues, managers and customers through regular communication and assistance.
Entered data, generated reports and produced tracking documents.
Entered and maintained departmental records in thecompany database.
Managed office activities by maintaining client communication, tracking records and filing all documents.
Managed filing systems for electronic and hard copy documents to keep organized records.
Maintained master schedule and set up appointments.
Oversaw technical, operational, clerical and customer service support activities.
Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Devised and implemented improvements to reporting procedures.
Managed conference scheduling and travel arrangements for key personnel.
Controlled expenditures and worked with accounting department to manage budgets.