ROSLYN RODRIGUEZ
Santa Barbara
Summary
To obtain a leadership role in an organization where my skills and experience can be effectively utilized to motivate and develop a team of managers and sales associates to deliver top volume results, most amazing personal service to all external and internal customers, in addition to driving business objectives.
Overview
23
23
years of professional experience
Work History
Multi-Store Manager
Chico’s FAS
Costa Mesa
06.2022 - 03.2023
- Managed daily operations across multiple retail locations.
- Trained and developed staff to enhance performance and customer service.
- Implemented visual merchandising standards to elevate store presentation.
- Ensured compliance with company policies and procedures in all stores.
- Oversaw inventory management and coordinated stock replenishment efforts.
- Conducted regular performance evaluations for team members.
- Coordinated promotional events to drive customer engagement and sales.
- Analyzed sales trends to inform strategic planning and resource allocation.
- Monitored merchandise levels to ensure adequate stock for customers while controlling costs associated with inventory management.
- Conducted regular audits of store locations to assess cleanliness standards, safety regulations adherence, and employee conduct.
- Investigated discrepancies in sales records or inventory counts; took appropriate steps towards rectifying any errors found.
- Assisted in recruiting efforts by interviewing potential candidates for open positions at various store locations.
- Scheduled shifts for all employees across multiple locations based on projected demand patterns.
- Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
Store Manager
White House Black Market
Sherman Oaks
06.2021 - 11.2022
- Supervised staff performance and provided training on product knowledge.
- Organized visual merchandising to enhance customer shopping experience.
- Coordinated inventory management and maintained stock levels efficiently.
- Developed promotional displays to drive customer engagement and sales.
- Conducted regular staff meetings to communicate updates and company goals.
- Implemented loss prevention strategies to safeguard store assets effectively.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Lamps Plus
Chatsworth
06.2021 - 11.2021
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff performance and provided training on product knowledge.
- Organized visual merchandising to enhance customer shopping experience.
- Coordinated inventory management and maintained stock levels efficiently.
- Conducted regular staff meetings to communicate updates and company goals.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
Pier One Imports
Fresno
12.2019 - 09.2020
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff performance and provided training on product knowledge.
- Organized visual merchandising to enhance customer shopping experience.
- Developed promotional displays to drive customer engagement and sales.
- Conducted regular staff meetings to communicate updates and company goals.
- Recruited, trained and supervised new employees.
STORE MANAGER
White House Black Market
Sherman Oaks
10.2011 - 12.2019
- Increased overall volume by 19%-23% within the first 2 years which gained this location a flagship remodel
- I reduced shrink from 4% to below 1% in my first 90 days
- Coached and developed a team of managers and associates by building enthusiasm, listening to feedback and implementing Most Amazing Personal Service to ensure we exceed our goals
- Resolved customer complaints to prevent returns and negative reviews
- District Trainer: Assist District Sales Manager in training all new store managers for the Los angles district
- Implemented sales strategies to enhance customer engagement and drive foot traffic.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Ensured compliance with company policies and maintained a safe shopping environment.
CATEGORY MANAGER FOR FLAGSHIP LOCATION IN BEVERLY CENTER 12.5 MILLION INTIMATES CATEGORY 5 MILLION
Victoria Secret
Beverly Hills
11.2007 - 10.2011
- Responsible for overall volume results for Intimates, Lingerie & Beauty.
- Hired, trained and developed a team of 90+ associates, Bra Specialist, Bra Fitters, Stylist & makeup artist during peak season
- Recruited, hired, trained and developed a team of managers & associates. Responsible for promoting 3 sales associates in to Sales Lead, management position
- Coached and Developed a team to deliver best customer service to create customers for life.
- Demonstrated double digit increases 3 years consistently by focusing of Key Performance Indicators, ADS, UPT & Conversion
STORE MANAGER
BEBE
Redondo Beach
03.2004 - 10.2007
- Responsible for overall store sales (4 million in volume) West Los Angeles
- Trained and developed managers and associates to ensure exceptional client service
- Achieved #1 volume in district 2 years consistently
- Promoted to a higher volume flagship store in Redondo beach
- Assisted District Sales Manager in training and developing new store managers in the Los Angeles district
ASSISTANT MANAGER/ MAKEUP SPECIALIST
Sephora
Sherman Oaks
01.2000 - 02.2001
- Responsible for overall volume and exceptional client service
- Keep cast members motivated to meet sales and productivity goals, daily, weekly, monthly, yearly
- Coordinated in store trainings with different brand vendors to ensure proper education of brand products to share personal testimony and product knowledge with customers
- Created a great working relationship with all brand vendors to ensure we promote their products in store
- Recruited, hired and trained new associates and sales lead
- "Director In Charge" responsible for setting the tone on stage to keep cast members motivated and to handle any client issues or brand issues efficiently and effectively
Skills
- Inventory management
- POS system
- Sales analysis
- Visual merchandising
- Budget
- Loss Prevention
- Customer Service
- Communication and problem-solving
- Teamwork
- Adaptability
Timeline
Multi-Store Manager
Chico’s FAS
06.2022 - 03.2023
Store Manager
White House Black Market
06.2021 - 11.2022
Store Manager
Lamps Plus
06.2021 - 11.2021
Store Manager
Pier One Imports
12.2019 - 09.2020
STORE MANAGER
White House Black Market
10.2011 - 12.2019
CATEGORY MANAGER FOR FLAGSHIP LOCATION IN BEVERLY CENTER 12.5 MILLION INTIMATES CATEGORY 5 MILLION
Victoria Secret
11.2007 - 10.2011
STORE MANAGER
BEBE
03.2004 - 10.2007
ASSISTANT MANAGER/ MAKEUP SPECIALIST
Sephora
01.2000 - 02.2001