Rosland Hamilton

• Maintained comprehensive case files documenting activities, progress notes, evaluations, and recommendations to support client needs.
• Develop rehabilitation plans that fit clients' physical abilities, and personal goals.
• Monitor and record clients' progress to ensure that goals and objectives are met.
• Collect information about clients, using techniques such as discussion and observation.
• Counseled clients on self-image, time and money management, and stress management to empower personal growth and resilience.
• Encourage individuals and family members to develop and use skills as well as strategies for confronting their problems in a constructive manner.
• Followed up on counseling programs and client adjustments to assess program effectiveness and enhance support strategies.
• Refer patient, client, or family to resources to assist in recovery from mental as well as physical illness to provide access to services.

Managed caseload of interim housing participants. Provided case management support and referrals in coordination with onsite service teams. Tracked participant progress and followed up while they resided in interim housing. Collaborated with internal resources and partner agencies to enhance service delivery. Participated in case conferences and reviews with providers, supportive services team, and DHS. Documented client information and wrote progress notes in Clarity. Conducted daily room checks. Entered data into Clarity/HMIS systems. Administered and screened cases using the VI-SPDAT assessment tool. Enforced program rules and regulations. Coordinated with project staff and partners to deliver housing placement and supportive services for successful transitions to permanent housing.

Assessed client needs and developed individualized service plans to promote well-being.

Coordinated resources and services between clients, providers, and community organizations.

Monitored client progress, ensuring adherence to treatment plans and adjusting as necessary.

• Facilitated individual and group counseling sessions to enhance recovery engagement.
• Documented case notes accurately, ensuring compliance with regulatory standards.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained an accurate cash drawer and balanced daily sales reports.
• Restocked merchandise regularly to maintain store appearance and inventory levels.

• Coordinated intake processes to ensure timely and accurate client information collection.
• Assisted clients in navigating services, providing clear guidance and support throughout the intake process.
• Completed intake assessment forms and filed clients' charts.

I also have a certificate in Human Liberal Arts