Rosio David
Riverside
Summary
Customer Service Representative with extensive experience in call center and retail environments. Skilled in high-volume customer interactions, billing inquires, payment processing, and issue resolution. Skilled in high-volume customer interactions, billing inquires, payment processing, and issue resolution.
Bilingual in English and Spanish with strong communication and problem-solving skills.
Dependable, adaptable, and customer-focused.
Overview
20
20
years of professional experience
Work History
Perishable Accociate
Smart & Final Extra
Corona
03.2025 - Current
- Process customer transactions accurately using the POS system.
- Handle cash and credit card payments.
- Maintain perishable departments with proper rotation and food safety standards
- Assist customers and provide quality service
- Maintain clean and organized work areas
Customer Service Representative
Cofiroute Global Mobility
Corona
04.2006 - 02.2025
- Provided customer service in a high-volume call center environment.
- Answered inbound calls and resolved customer inquires and complaints
- Processed payments and explained billing procedures
- Used de-escalation techniques to resolve issues professionally
- Assisted Spanish-speaking customers
- Maintained accurate records and followed company policies
Education
High School Diploma -
Horizon High School
Fullerton, CA06-1990
Skills
- Customer Service
- Customer Relations
- Call Center Operations
- Inbound and Outbound Calls
- Billing Support
- Payment Processing
- Credit Card and Cash Handling
- Point-of-Sale (POS) Systems
- Complaint resolution
- De-escalation Techniques
- Clerical and Administrative Support
- Problem Solving
- Team Collaboration
- Bilingual: English and Spanish
Timeline
Perishable Accociate
Smart & Final Extra
03.2025 - Current
Customer Service Representative
Cofiroute Global Mobility
04.2006 - 02.2025
High School Diploma -
Horizon High School