Rosina Vicencio
Espanola
Summary
Dynamic Customer Care Representative with proven expertise at Dcorem, delivering exceptional service and efficiently managing high call volumes. Skilled in complaint handling and relationship building, I excel in problem-solving and order processing, ensuring customer satisfaction and loyalty. Recognized for my professionalism and ability to foster positive customer interactions.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Dcorem
02.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
No Degree - CPA Level 2
York University
Toronto, None01-1998
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Relationship building
- Complaint handling
- Order processing
Languages
English
Native or Bilingual
Italian
Professional Working
Interests
- I enjoy helping others and giving back to the community
- I like trying new recipes and food trends
- Growing herbs, vegetables, or fruits in home gardens
- Video Gaming
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- DIY and Home Improvement
- Music
- Helping Others
- Socializing
Timeline
Customer Care Representative
Dcorem
02.2015 - Current
No Degree - CPA Level 2
York University
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