Rosina Truong
Vacaville
Summary
Dedicated professional with strong attention to detail and problem-solving skills in telecommunications. Experienced in managing customer interactions and troubleshooting service issues to ensure seamless transitions and optimal customer satisfaction.
Overview
16
16
years of professional experience
Work History
CS-PACT Champion III
Verizon Wireless
Vacaville
02.2018 - Current
- Review and verify information from the credit bureaus to determine if deposits or additional documentation are needed to approve any holds on business and consumer applications.
- Managing the transfer of customer phone numbers between service providers, handling porting requests, troubleshooting issues, and coordinating with other carriers to ensure a seamless transition.
- Handled order fallout for fraud, iconic orders for in-store pickup, tax adjustments, lost or stolen shipments, and tracking orders. Assisted customers with providing credits and adjustments as needed, ensuring that promotions are distributed appropriately on reprocessed orders.
- Assisted store reps with troubleshooting complex error messages, and educating the agent on how to process transactions in the point-of-sale system.
CS-Advocate
Verizon Wireless
Vacaville
05.2010 - 02.2018
- Answer customer inquiries regarding billing, service plans, and technical problems.
- Troubleshoot issues with devices and services.
- Provide information about Verizon's products and services.
- Document all customer interactions in internal systems
- Process payments and update account information.
Education
Associate of Arts -
Sacramento City College
Sacramento, CA05-2023
Skills
- Strong attention to details
- Problem-solving skills
- Knowledge of telecommunications
- Communication skills
- Teamwork and collaboration
- Active listening
Timeline
CS-PACT Champion III
Verizon Wireless
02.2018 - Current
CS-Advocate
Verizon Wireless
05.2010 - 02.2018
Associate of Arts -
Sacramento City College