Summary
Overview
Work History
Skills
Languages
Timeline
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Rosina Duodu

Alliston,ON

Summary

Highly efficient person, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.


Overview

7
7
years of professional experience

Work History

Crew Member

Eddie's Pizza
04.2024 - 06.2024
  • Worked front counter.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Customer service Representative

MTN Telecommunication
05.2021 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving issues
  • Responded to customer requests for products, services, and company information
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Bakery Associate

Rudolph's Bakery
10.2023 - 04.2024
  • Assisted in machinery cutting of products
  • Packing and bagging of products
  • Ensured cleanliness of working area
  • Maintained an adequate supply of prepared products on hand and ensured proper storage.

Sales Representative

Techno Mobile
09.2019 - 02.2021
  • Consulted with sales, media, and marketing representatives to obtain information on products or services and discuss style and length of advertising copy
  • Answered telephones and gave information to callers, took messages, or transferred calls to the appropriate individuals
  • Prepared agendas and made arrangements such as coordinating catering for luncheons, for committee, board, and other meetings
  • Developed or updated procedures, policies, or standards
  • Educated customers on billing, payment processing, and support policies and procedures
  • Clarified customer issues and determined the root cause of the problems to resolve product or service complaints.

Warehouse Associate

Kasapreko Company
03.2017 - 07.2019
  • Worked safely around moving machinery
  • Checked packages and merchandise for damage and notified vendors
  • Consistently lifted materials weighing as much as 50 pounds
  • Inspected work areas for cleanliness and obstacles, removed cartons and boxes to keep work areas organized and hazard-free
  • Unpacked and repacked items in different quantities and configurations for shipment
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Taking Orders
  • Self-discipline
  • Interactive communication skills
  • Integrity and Honesty
  • Safety awareness
  • Order Management
  • Supplies Monitoring and Restocking
  • Equipment Maintenance

Languages

English
Full Professional

Timeline

Crew Member

Eddie's Pizza
04.2024 - 06.2024

Bakery Associate

Rudolph's Bakery
10.2023 - 04.2024

Customer service Representative

MTN Telecommunication
05.2021 - 08.2023

Sales Representative

Techno Mobile
09.2019 - 02.2021

Warehouse Associate

Kasapreko Company
03.2017 - 07.2019

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Rosina Duodu