Rosie Van Rycheghem
Kent,ON
Summary
I have been involved in serving the public for well over 25 years and have business administration education. I work with a high degree of attention to detail and accuracy and always maintain confidentiality in both my professional and personal business. I work well independently as well as on a team and can multi task very well. My past experience has taught me how to deal with a variety of people and I have great interpersonal skills, adapt to new work environments well, and am always looking for ways to relate to others. With excellent organizational and communication skills, plenty of office administration experience and planning along with a strong desire to help others.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Account Executive
Cascades Containerboard Packaging
12.2013 - 01.2022
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
Outside Sales Representative
Atlantic Packaging
Ingersoll, Ontario
05.2005 - 11.2013
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Customer Service
Unsiource Canada
01.1995 - 01.2005
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up & Followed through with any customer complaints/ returns, credits etc.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Participated in team meetings and training sessions to stay informed about product updates and changes
Administrative Assistant
Ministry of the Solicitor General
Toronto, Ontario
05.1992 - 12.1992
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
Education
Business Administration General Diploma - Business Administration
St.Clair College
Chatham 09.1990 - 04.1992
Skills
- strong typing and organizational skills
- strong interpersonal skills
- Petty Cash Management- bondable
- Data Entry and Maintenance
- excellent communication skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Understanding the needs of others
- purchasing experience
- Verbal and Written Communication
- Sales Expertise
- Account Relations
- Interpersonal Skills
- Strong Relationships
- Client Relationship-Building
Hobbies
I love to work in my gardens,
reading, journaling
Walking, Bike riding, swimming
Timeline
Account Executive
Cascades Containerboard Packaging
12.2013 - 01.2022
Outside Sales Representative
Atlantic Packaging
05.2005 - 11.2013
Customer Service
Unsiource Canada
01.1995 - 01.2005
Administrative Assistant
Ministry of the Solicitor General
05.1992 - 12.1992
Business Administration General Diploma - Business Administration
St.Clair College
09.1990 - 04.1992
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