Rosie Mountain
Burnaby,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host and Server
Bin 4 Burger Lounge
01.2022 - 09.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of all 10+ person wait staff who attended to specific needs of countless customers daily for family restaurant with social relevancy and intentionality
Hostess and Server
White Spot
07.2020 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used DoorDash, Skip The Dishes, and Uber Eats
Education
High School Diploma -
Wellington Secondary School
Nanaimo, BC07.2023
Skills
- Personable, friendly, outgoing
- Excellent communication skills
- Hard working and motivated
- Planning and Coordination
- Well-organized and capable
- Punctual and reliable
- Multitasking
- Microsoft Office
Certification
Successfully completed Serving it Right
Leadership Experience
Wellington Secondary - Leadership; Organized tours for new students and spirit days
Nanaimo Skating Club - CanSkate - Assistant Coach to teaching children how to skate
References
- Alexis Carlson, Former babysitter, 250-668-4203, aweikum@hotmail.com
- Carmella Luvisotto, Band Teacher, 250-616-7620, cluvisotto@sd68.bc.ca
- Harsangeet Kaur, Former White Spot Manager, 431-335-3313
Hobbies And Interests
- Mariners Volleyball Club 2018 - 2023
Timeline
Host and Server
Bin 4 Burger Lounge
01.2022 - 09.2023
Hostess and Server
White Spot
07.2020 - 01.2022
High School Diploma -
Wellington Secondary School
Successfully completed Serving it Right
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