Rosie Klatt-Leblanc
NANAIMO,BC
Summary
Customer Service Professional experienced in engaging with customers and addressing their needs. Delivered value through strong communication skills and a collaborative approach, contributing to team success. Motivated to take on new challenges while demonstrating adaptability and a strong work ethic.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Package Handler
FedEx
Nanaimo, BC
2026.07 - Current
- I'm a package handler Loaded 150-pound boxes onto trucks to ensure timely deliveries. Collected packages from airport cargo Unloaded packages from arriving flights to maintain workflow efficiency.
- Loaded and unloaded FedEx packages from trailers and delivery trucks.
- Scanned packages using FedEx handheld devices and tracking systems.
- Sorted packages by destination on conveyor belts and sorting lines.
indoor air quality technician
Modern PURAIR
Nanaimo, BC
2025.02 - 2026.06
- Cleaned HVAC systems, heat pumps, HRVs, and MUAs to ensure optimal air quality and system performance. i have experience driving the big sprinter vans when doing commercial and residential. lifting heavy objects over 150lbs also has some experience with hand tools
- Inspected indoor air quality conditions across client homes and commercial properties.
- Cleaned ductwork, vents, and HVAC components using Modern PURAIR service standards.
Line Cook
White Spot Triple O's
, British Columbia
2022.08 - 2025.02
- Collaborated in fast-paced, team-oriented kitchen environment to ensure smooth operations. Operated kitchen equipment efficiently. Monitored drive-through service quality. Cleaned kitchen to meet health standards. Delivered excellent customer service to walk-in customers, enhancing their dining experience. Receiving deliveries and confirming inventory accuracy.
- Prepared Triple O’s menu items on grill, fryers, and sauté stations.
- Coordinated ticket flow with servers, expediters, and kitchen teammates.
- Monitored food safety, sanitation, and proper holding temperatures.
Barista
The Fickle Fig Farm Market
Sidney, BC
2024.04 - 2024.08
- Pack and organize customer orders efficiently for timely delivery. Prepare and assemble beverage orders according to customer specifications. Authenticating and ensuring proper cash and card payment transactions. Delivered friendly and efficient customer service to enhance customer experience.
- Prepared espresso drinks, coffees, and teas using standard barista recipes.
- Operated point-of-sale system and processed customer payments accurately.
- Greeted guests and answered questions about menu items and farm market offerings.
Dishwasher/Food Prep
Wild poppy market
, British Columbia
2020.09 - 2022.12
- Cleaned and sanitized dishes and kitchen appliances to maintain hygiene standards. Communicating with peers for optimal kitchen operation. Assisted with food preparation. Assured proper stock room inventory to support efficient food preparation.
- Cleaned dishes, glassware, and utensils in Wild Poppy Market kitchen
- Sanitized sinks, racks, and dish areas to support safe food service
- Sorted soiled ware and organized clean storage for kitchen teams
Education
High School Degree -
Ladysmith secondary
British ColumbiaSkills
- Warehouse Operations
- Load Management
- Inventory restocking
- Attention to detail
- Food Safety
- Customer service
- Time management
- Communication skills
- Kitchen Experience
- Cooking
- Residential cleaning
- Floor maintenance
Certification
- Driving Licence
- Class 5 Licence December 2025 to December 2029
- WHMIS Certification September 2026 to September 2028
- Fall protection April 2025 to April 2028 Working on rooftop
Personal Information
- Driving License: Driving Licence
- Availability: Willing to relocate: Anywhere
Timeline
Package Handler
FedEx
2026.07 - Current
indoor air quality technician
Modern PURAIR
2025.02 - 2026.06
Barista
The Fickle Fig Farm Market
2024.04 - 2024.08
Line Cook
White Spot Triple O's
2022.08 - 2025.02
Dishwasher/Food Prep
Wild poppy market
2020.09 - 2022.12
High School Degree -
Ladysmith secondary