Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
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Rosie Jamshidi

Rosie Jamshidi

Thorold,ON

Summary

Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.

Overview

4
4
years of professional experience

Work History

Customer Care Specialist

Mellisa Cosmetics And Beauty, Rasht, Guilan, Iran
04.2019 - 07.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Took ownership of customers issues to follow problems through to resolution.

Fresh Food Store Associate

Ofoq Kourosh Chain Store
04.2021 - 07.2023
  • Helped out in the stock room, and brought up merchandise to customers if products were available
  • While zoning the department, I rotated stock and checked for expired products
  • Restocked the shelves with products along with assisting customers at the customer service booth
  • Ensured the quality and visual appearance of all produce were at the highest level for appearance and sale
  • Deliver polite and well-informed assistance to customers
  • Assess their requirements and recommend suitable products accordingly.

Education

Master of Arts - TEFL/Linguistics

Brock University
St. Catharines, ON
10.2024

Master of Arts - English Literature And Languages

University of Guilan
01.2020

Skills

  • Aiming to use my proven skills to effectively fill the role in your company Adept at anticipating and responding to customer’s needs and possess a highly positive attitude Able to easily take and follow instructions
  • Multilingual: English, Persian
  • Computer: MS Office Applications
  • Exposure to and a high tolerance for diverse cultures
  • Quality Assurance
  • Payment Processing

Volunteer Experience

2017-11-01, 2019-01-01, Community Outreach Coordinator, Mehr Afarine Asr (Charity Institution), Fundraising Initiatives, Partnership Development, Volunteer Recruitment, Community Engagement

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Fresh Food Store Associate

Ofoq Kourosh Chain Store
04.2021 - 07.2023

Customer Care Specialist

Mellisa Cosmetics And Beauty, Rasht, Guilan, Iran
04.2019 - 07.2023

Master of Arts - TEFL/Linguistics

Brock University

Master of Arts - English Literature And Languages

University of Guilan

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Rosie Jamshidi