Rosie Hamilton
Langley,BC
Summary
Organized and dependable employee. Successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Doctors Assistant
Rejuva Medispa And Laser
Langley, BC
06.2023 - 02.2024
- Assisted physicians with cosmetic procedures such as Botox injections and dermal fillers, ensuring optimal patient comfort and results.
- Provided expert advice on cosmetic procedures such as Botox injections or laser treatments when appropriate for client concerns.
- Managed difficult-to-treat migraine patients using advanced therapeutic modalities such as Botox injections or nerve blocks when appropriate.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Licensed Medical Aesthetician
Uptown Med Spa
Surrey, BC
10.2022 - 10.2023
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Analyzed skin condition and made appropriate product recommendations.
- Stocked treatment rooms with proper supplies.
- Provided pre-and post-operative care for surgical patients by administering appropriate treatments such as lymphatic drainage massages.
- Achieved successful hair reduction results by utilizing advanced laser technology and adhering to safety protocols.
Evening Receptionist
Sunwood By Revera
Maple Ridge, BC
05.2020 - 08.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and residents.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Receptionist
Oxygen Yoga and Fitness
Coquitlam, BC
08.2019 - 09.2020
- Booked classes for members. Sold memberships. Kept on top of current memberships, and billing issues. Kept up social media platforms. Called and texted new and existing clients to generate sales.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Liquor Store Associate
JAK'S Beer Wine Spirits
Port Moody, BC
09.2018 - 08.2019
- Supported management in maintaining accurate financial records through daily cash drawer reconciliation tasks.
- Assisted with staff training initiatives for new hires, sharing best practices from personal experience as a Liquor Store Associate.
- Resolved customer concerns or complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Streamlined customer returns or exchanges by following established procedures, minimizing disruptions to store operations.
Bartender/Server/Supervisor
Vancouver Golf Club
Coquitlam
05.2016 - 09.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Hair Designer
Salon Fifty Five
Maple Ridge, BC
11.2015 - 05.2016
- Showcased versatility in styling abilities by catering to diverse clientele with various hair types, lengths, and textures.
- Assisted in inventory management tasks for salon supplies while keeping track of product usage patterns for efficient ordering processes.
- Helped build lasting relationships with customers by offering helpful tips on at-home care for their hairstyles and recommending appropriate products.
- Streamlined appointment scheduling process by managing bookings efficiently and ensuring minimal waiting time for clients.
Bartender
Moby's Pub
Salt Spring Island, BC
07.2013 - 11.2013
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Royal Hotel Corowa
Corowa, Nsw, Australia
10.2010 - 07.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Diploma - Medical Asthetics
All Body Laser
Port Coquitlam, BC11.2023
Certificate - Real Estate
UBC Sauder School of Business
Vancouver, BC11.2020
Diploma - Hair Art Design
John Casablancas Institute
Vancouver, BC10.2015
Skills
- Exceptional customer service
- Problem Resolution
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
Languages
English
Native or Bilingual
Timeline
Doctors Assistant
Rejuva Medispa And Laser
06.2023 - 02.2024
Licensed Medical Aesthetician
Uptown Med Spa
10.2022 - 10.2023
Evening Receptionist
Sunwood By Revera
05.2020 - 08.2021
Receptionist
Oxygen Yoga and Fitness
08.2019 - 09.2020
Liquor Store Associate
JAK'S Beer Wine Spirits
09.2018 - 08.2019
Bartender/Server/Supervisor
Vancouver Golf Club
05.2016 - 09.2018
Hair Designer
Salon Fifty Five
11.2015 - 05.2016
Bartender
Moby's Pub
07.2013 - 11.2013
Bartender
Royal Hotel Corowa
10.2010 - 07.2013
Diploma - Medical Asthetics
All Body Laser
Certificate - Real Estate
UBC Sauder School of Business
Diploma - Hair Art Design
John Casablancas Institute