Rosie Ha
Summary
Proactive Sales Manager's Assistant with extensive experience in customer relationship management and sales support. Proven track record in optimizing sales strategies, improving process efficiency, and enhancing store layout for better customer experience. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
Overview
11
11
years of professional experience
Work History
Sales Manager's Assistant
Phu Dong Company
06.2014 - 06.2024
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Managed 15 incoming and outgoing phone calls, emails and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Sales Staff Member
Accessories Shop
01.2013 - 05.2014
- Collaborated with team members to optimize sales strategies, achieving higher conversion rates.
- Built strong customer relationships through excellent communication skills and product knowledge.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced the store layout to create a more visually appealing shopping experience for customers.
Education
Bachelor of Business Administration And Management - Economics And Finance
RMIT
Singapore06.2015
Skills
- Sales Presentations
- Sales strategy development
- Effective negotiation
- Pipeline Management
- Problem-solving abilities
- Multitasking and Time Management
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Active Listening
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Sales Manager's Assistant
Phu Dong Company
06.2014 - 06.2024
Sales Staff Member
Accessories Shop
01.2013 - 05.2014
Bachelor of Business Administration And Management - Economics And Finance
RMIT
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