Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roshni Thakkar

Scarborough,ON

Summary

Dynamic team leader with proven expertise at McDonald's, excelling in staff development and operational efficiency. Adept at conflict resolution and ensuring food safety compliance, I consistently enhance service quality and team performance in high-pressure environments. Recognized for fostering a collaborative atmosphere that drives results and elevates customer satisfaction.

Overview

2
2
years of professional experience

Work History

Crew Team Member

Shake Shack
Toronto, Ontario
09.2024 - Current
  • Customer Service: Greeted customers warmly, took orders accurately, and handled payments at the register.
  • Food Preparation: Prepared food items according to brand standards for quality, portion, and presentation.
  • Cleanliness: Maintained cleanliness and hygiene of dining, kitchen, and workstation areas.
  • Speed & Efficiency: Worked in a fast-paced environment to fulfill orders quickly and efficiently during peak hours.
  • Team Collaboration: Communicated effectively with coworkers to ensure smooth kitchen and front-of-house operations.
  • Safety & Compliance: Followed food safety, health, and sanitation guidelines.
  • Problem Solving: Resolved customer complaints or issues promptly with professionalism.
  • Stock & Inventory: Restocked supplies and informed managers about low inventory or equipment needs.

Team Leader

Mcdonald's
Toronto, Ontario
09.2023 - 08.2024
  • Team Supervision: Led and motivated a team of 10+ crew members to deliver consistent, high-quality service.
  • Shift Management: Managed daily operations during assigned shifts, ensuring tasks were completed efficiently and on time.
  • Training & Coaching: Trained new staff on food safety, customer service, and operational procedures.
  • Customer Relations: Handled escalated customer complaints and ensured a positive dining experience.
  • Health & Safety Compliance: Ensured adherence to company hygiene standards, food safety, and workplace safety protocols.
  • Performance Monitoring: Monitored team performance, provided feedback, and helped improve service delivery.
  • Cash Handling: Assisted with opening and closing duties, cash reconciliation, and POS troubleshooting.
  • Inventory Support: Helped track stock levels and placed orders when necessary.

Education

High School Diploma -

Lambton College of
Toronto, ON
04-2025

Skills

  • Leadership & Staff Development
  • Strong organizational and multitasking abilities
  • Effective verbal and written communication
  • Conflict resolution and decision-making
  • Time management and delegation
  • Deep understanding of food safety and quality assurance
  • Dependability and accountability in high-pressure situations

Languages

English
Professional
Gujarati
Professional
Hindi
Professional

Timeline

Crew Team Member

Shake Shack
09.2024 - Current

Team Leader

Mcdonald's
09.2023 - 08.2024

High School Diploma -

Lambton College of

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Roshni Thakkar