Roshni Singh
Brampton,ON
Summary
Dynamic and results-oriented Administrative Assistant with proven expertise in office administration and customer service. Excelled in optimizing operations and enhancing client relations, achieving a significant reduction in office supply costs. Skilled in data entry and adept at building strong customer relationships, demonstrating exceptional organizational and interpersonal abilities.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Brampton Kitchen & Cabinets
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained confidentiality of sensitive information, adhering strictly to data
- Working towards sales goals such as quotes, and guiding the customer to help the sales Representatives
- Handling payments and closing transactions to keep the files in track.
Customer Service Representative/Postal Clerk
Shoppers Drug Mart
02.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Administrative Assistant
Mothers Pride Pre-school
09.2018 - 10.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
Education
Post-Graduate Certificate - Human Resource And Business Management
Algoma University
Brampton, ON04.2024
Masters - Commerce
Kanpur University
Uttar Pradesh, India05.2016
Bachelor - Commerce
Delhi University
New Delhi,India06.2014
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Documentation and recordkeeping
- Tech-Savvy
- Client relations
- Administrative support
Languages
English
Professional Working
Timeline
Administrative Assistant
Brampton Kitchen & Cabinets
05.2024 - Current
Customer Service Representative/Postal Clerk
Shoppers Drug Mart
02.2023 - 05.2024
Administrative Assistant
Mothers Pride Pre-school
09.2018 - 10.2022
Post-Graduate Certificate - Human Resource And Business Management
Algoma University
Masters - Commerce
Kanpur University
Bachelor - Commerce
Delhi University
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