Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Roshni Rana

Etobicoke,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Robotics Technician

Magna International Corporation
10.2022 - 01.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Customer Service Representative

Walmart Canada
07.2021 - 10.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning
Guelph, ON
08.2022

Bachelor of Science - Mechanical Engineering

Gujarat Technological University
Modasa, Gujarat, India
07.2019

Skills

  • Attention to Detail
  • Active Listening
  • Responsible
  • Microsoft Word
  • MS Office
  • Public Speaking
  • Software Proficiency
  • Customer Relations
  • Fluent in English, Hindi and Gujarati
  • Teamwork and Collaboration
  • Relationship Building
  • Research
  • Supervision and leadership
  • Task Prioritization
  • Critical Thinking
  • Recordkeeping
  • Social Perceptiveness

Languages

English
Hindi
Gujarati

Certification

  • Lean Six Sigma management by linkedin
  • Customer service representative skills by linkedin

Timeline

Robotics Technician

Magna International Corporation
10.2022 - 01.2024

Customer Service Representative

Walmart Canada
07.2021 - 10.2022

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Mechanical Engineering

Gujarat Technological University

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Roshni Rana