Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ROSHNI BATRA

Toronto,ON

Summary

Honest Cashier and diligent professional offering 2 years of experience in aggressively promoting and selling consumable products and services to achieve company quotas and expectations. Proficiency in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Cashier(Part-time)

G-Town Wines
Gurugram, Haryana
09.2021 - 05.2022
  • Helped customers find specific products, answered questions, and offered product advice therefore, boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Checked personal identifications and verified customer age requirement for alcohol or tobacco purchases.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Customer Sales and Service Expert

Iron Lady
Bangalore, Karnataka
06.2022 - 05.2023
  • Created reports detailing daily sales activity for review by management.
  • Answered telephone inquiries promptly and professionally.
  • Increased profits by upselling and cross-selling to existing customers by minimum 4% every month.
  • Followed up with leads and referrals to share pertinent sales information.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Mentored junior team members and managed employee relationships.

Receptionist

Saumya Dermatology Clinic
Bhopal, MP
06.2023 - 11.2023
  • Greeted 30 plus customers with 100 percent satisfaction on daily basis.
  • Provided customer service by responding to inquiries regarding services offered at the clinic.
  • Maintained accurate records of patient visits and billing information.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and confirmed patient appointments and consultations.
  • Maintained company roster of regular patients, continually updating personal information and calling to suggest yearly physical examinations and recommend follow-up appointments.

Education

BBA - Marketing

IPER
Bhopal, MP
03-2034

Master of Arts - Marketing Management - Customer Relationship Marketing

Georgian ILAC
Toronto, ON
12-2024

Skills

  • Customer Service Excellence with extraordinary communication skills
  • Proficient in Cash and Records Maintenance
  • Sales and consultative Expertise
  • Daily Reporting with strategies to increase sales and profits in next customers set
  • POS System Operations including MIcrosoft Office, managing social media handles and quick adaptability of complex computer skills

Accomplishments

  • Awarded as the best Customer Relationship Manager in Iron Lady.
  • Earned a leadership role of Cluster Head Manager and fulfilled all the requirements of role with increased monthly sales of the Company.

Timeline

Receptionist

Saumya Dermatology Clinic
06.2023 - 11.2023

Customer Sales and Service Expert

Iron Lady
06.2022 - 05.2023

Cashier(Part-time)

G-Town Wines
09.2021 - 05.2022

BBA - Marketing

IPER

Master of Arts - Marketing Management - Customer Relationship Marketing

Georgian ILAC

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ROSHNI BATRA