Roshmy Sanyal
Oshawa,Ontario
Summary
Experienced professional with over 10 years of expertise in Salesforce technology, specializing in project management, business analysis, and stakeholder engagement. Proficient in all phases of SDLC and skilled in Agile ceremonies and project management processes. Notable achievements include successfully implementing Salesforce Sales Cloud, Service Cloud,CLM,Education Cloud and Lightning Experience. Committed to staying current with Salesforce best practices to deliver results-driven solutions for client success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Salesforce Product Owner/PMO Project Coordinator
Cognizant -Education Domain
01.2024 - Current
- Monitored performance metrics such as page load times and response times of various components.
- Assisted in the development of test plans for unit testing, regression testing, UAT.
- Implemented best practices around change control management procedures.
- Worked closely with developers to troubleshoot issues related to customizations or integrations.
- Provided guidance on best practices in Agile software development processes.
- Developed user stories, acceptance criteria, and mockups for new features.
- Identified risks associated with product initiatives and proposed mitigation strategies.
- Conducted market research to understand customer needs and preferences.
- Coordinated release planning activities including feature sets, launch dates, marketing campaigns.
- Assessed business value of new features prior to implementation.
- Advised on technical solutions that align with product objectives.
- Provided training and support for users as needed throughout the product lifecycle.
- Developed process documentation related to the product life cycle management.
- Conducted market research to understand competitive landscape and trends in the industry.
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Maintained knowledge base of current industry trends and emerging technologies.
Salesforce Functional Consultant/Salesforce Product Owner/PMO Analyst
Cognizant - Insurance Domain/Marketing Cloud
03.2022 - 12.2023
- Spearheaded 50+ Agile Ceremonies such as Sprint Planning, Daily Standup's, Retrospectives, Story Refinement, and Release Planning
- Migrate data from legacy systems into Salesforce using Data Loader or other ETL tools.
- Removed 50+ obstacles and managed risks to enable team efficiency and effectiveness
- Ensured 100% of Scrum activities were tracked, kept up to-date
- The project's goal was to fully automate and integrate a cloud-based system to track agreements, the approval process, and digital signatures, replacing the entire manual paper processing of legal procedures
- Develop custom solutions to meet customer requirements using declarative tools such as Lightning Components, Process Builder, Visual Workflows, Apex Triggers and Classes.
- Perform code reviews and provide feedback on architecture designs and implementation strategies.
- Gather all project requirements in a 6-week discovery session, then divide them into 12 sprint stories
- Implement and Integrate Salesforce with Amazon Connect
- CLM implementation
- Assisted with the development of user manuals, training materials and end-user documentation.
- Monitored system performance metrics on a regular basis using analytical tools.
- Collaborated with developers to ensure successful implementation of software solutions.
- Identified potential risks associated with proposed solutions and recommended mitigating strategies.
- Worked closely with business and onshore team to gather the requirements and worked with offshore team for smooth delivery
- Designed, maintained and deployed Custom object, entity relationship data model, validation rules, workflows, process builders, page layouts, custom tabs, components, visual force pages as per requirement.
- Support the team with troubleshooting production issues when necessary.
- Analyze current processes and suggest changes that will improve overall efficiency.
Senior Salesforce Consultant
Cognizant - Life Science Domain
05.2019 - 04.2022
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
- Led the design and development of customer-facing portals using Lightning Components, Visual Force pages and Apex triggers.
- Troubleshoot system errors and provide solutions as per business needs.
- Facilitated discussion, decision making, and conflict resolution across 4 cross-functional teams
- Used Agile methods and processes to coach 4 product owners through complex problem-solving and solution strategies
- Ensured user stories were 100% ordered, defined, and ready to be worked on by the team
Salesforce Admin/Developer( Contractor)
Envision
05.2018 - 04.2019
- An integrated and fully automated paper processing system was developed to replace complete manual paper processing
- A major goal of the project was to streamline administrative work, reduce costs, and expedite the authorization process
- A new case management system using the Salesforce.com ("SFDC") platform ("Solution") was implemented for all Broker licenses
- Developing a modern, highly configurable cloud-based application for Licensing, Administration, and Consumer Affairs was the project's goal.
Salesforce Consultant (Contractor)
Connecticare
04.2017 - 05.2018
- Lead development support for all size assignments including Requirement Gathering from Business and Actuaries
- Preparing Technical understanding documents, deploying environments setup, Preparing User Test Cases and Unit test log preparation as per Cognizant Template.
Salesforce Consultant (Contractor)
Broadridge Financial
09.2016 - 04.2017
- Providing insights and taking part in Business Development activities like responding to proposals, cost-benefit analysis etc
- Conducting system study and coordinating with team members for requirements mapping, system design & integration, implementation, etc.
Salesforce CRM Analyst
Cognizant - Mass Mutual
09.2013 - 06.2016
- Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
- Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
- Identified opportunities for improvement in CRM processes and systems.
- Developed strategies for improving the customer experience through better use of CRM tools.
- Documented procedures for using the CRM system effectively across all departments in the organization.
- Prepared presentations about best practices for utilizing the CRM system more efficiently.
Education
Bachelor of Technology - Electronics and Communication Eng.
WBUT
Diploma - Electronics and Telecommunication Eng.
WBSCTE
Skills
- Project Management
- Adaptability
- Industry Knowledge
- Resource Management
- Risk Management
- Timeline Management
- Agile Methodologies
- Team Leadership
- Conflict Resolution
- Scope Management
- Technical Project Management
- Scrum Master
- Business Requirement
- Report and Dashboard Design
- SF (sales and service cloud) Implementation
- System Integration Testing
- Client Interactions
- SDLC methodologies
- Marketing Cloud Journey Builder setup
Certification
- Professional Project Management Certifications from University of California, Irvine (through Coursera)
- SAFe Agilist
- Salesforce Administrator
- Salesforce Administrations
- Salesforce certified Platform App Builder
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Business Analyst
- ITIL V3 foundation Level
Timeline
Salesforce Product Owner/PMO Project Coordinator
Cognizant -Education Domain
01.2024 - Current
Salesforce Functional Consultant/Salesforce Product Owner/PMO Analyst
Cognizant - Insurance Domain/Marketing Cloud
03.2022 - 12.2023
Senior Salesforce Consultant
Cognizant - Life Science Domain
05.2019 - 04.2022
Salesforce Admin/Developer( Contractor)
Envision
05.2018 - 04.2019
Salesforce Consultant (Contractor)
Connecticare
04.2017 - 05.2018
Salesforce Consultant (Contractor)
Broadridge Financial
09.2016 - 04.2017
Salesforce CRM Analyst
Cognizant - Mass Mutual
09.2013 - 06.2016
Bachelor of Technology - Electronics and Communication Eng.
WBUT
Diploma - Electronics and Telecommunication Eng.
WBSCTE
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