Roshita Boodeny
22 Erica Crescent,ON
Summary
A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and with positive attitudes. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
DOMINION AUTOMOBILE ASSOCIATION(DAA)
London
09.2023 - Current
- Communicate effectively with Service providers and customers
- Keeping a positive attitude towards customer
- Understanding customers emotions
- Ensure compliance with company policies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
Class Representative
Fanshawe College
London
01.2023 - 03.2024
- Distributed information regarding upcoming events to members of the class.
- Attended faculty meetings to represent the views of the student body.
- Maintained an open dialogue with classmates about their concerns and issues faced by them.
- Provided support to fellow students in academic, social, or personal matters.
ASSISTANT MANAGER
TACT SOLUTION
Vacoas, Mauritius
03.2021 - 05.2022
- Planning schedules and assigning tasks to satisfy coverage and service expectations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Monitored cash intake and deposit data to enhance accuracy and reduce errors
- Generated repeat business by providing excellent customer service and responding to customer problems in a polite and informed manner
- Marketing: Creating websites for companies; Quality Health care laboratory
- Social media platforms: Facebook: Tact solutions.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
ACCOUNTING CLERK
SHIFT CONSULTANCY
Vacoas, Mauritius
03.2021 - 05.2022
- Input high volume of monthly invoices with consistent accuracy
- Managed accounts payable and receivables and payroll
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Filing Annual Tax Return on CBRIS platform
- Applied Tan For different companies.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
- Processed invoices, payments, and statements promptly.
CONSULTANT
HIGHBROW CONSULTANCY LTD
- 05.2022
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Authored detailed work plans to meet business priorities and deadlines.
OWNER OF SMALL BUSINESS
NATURE NAPPY
02.2017 - 03.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours, night, weekend, and holiday shifts
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Actively listened to customers, managed challenges, and find solution quickly.
CASHIER & SALES REPRESENTATIVE
MANJOO INTERDECOR
08.2017 - 12.2018
- Operated cash register
- Helped customers complete purchases, locate items and join reward programs
- Restocking of merchandises
- Use of POS Machine.
Education
Current business human resource management program diploma -
FANSHAWE COLLEGE
A-level -
FULL DAY SECONDARY SCHOOL
O-level -
SSS BELLE ROSE
Skills
- Strong interpersonal and communication skills
- MULTILINGUAL: English, French, Creole, Hindi
- Ms office proficiency
- Team Collaborations
- Time Management
- Adobe Platform
- Problem Solving
- Vendor relation Skills
- POS System operator
- Leadership skills
- USE OF CRM SOFTWARE
- Life-long learner
- HRIS System
- Multi-Tasking
- Mechanical Knowledge
- Customer Service
- Negotiating skills
- Spreadsheets
- Administrative Support
- Team Development
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Data Collection
Hobbies and Interests
- Reading books
- Travel
- Cooking
- Learning new things
Timeline
CUSTOMER SERVICE REPRESENTATIVE
DOMINION AUTOMOBILE ASSOCIATION(DAA)
09.2023 - Current
Class Representative
Fanshawe College
01.2023 - 03.2024
ASSISTANT MANAGER
TACT SOLUTION
03.2021 - 05.2022
ACCOUNTING CLERK
SHIFT CONSULTANCY
03.2021 - 05.2022
CASHIER & SALES REPRESENTATIVE
MANJOO INTERDECOR
08.2017 - 12.2018
OWNER OF SMALL BUSINESS
NATURE NAPPY
02.2017 - 03.2020
CONSULTANT
HIGHBROW CONSULTANCY LTD
- 05.2022
Current business human resource management program diploma -
FANSHAWE COLLEGE
A-level -
FULL DAY SECONDARY SCHOOL
O-level -
SSS BELLE ROSE
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